Payment Lifecycle Manager I

3 weeks ago


Mumbai, India JPMorgan Chase & Co. Full time

The primary responsibility of this position is to be accountable the day to day Operations for the Payments Investigations Function. The person will in the management of the business deliverables and the team. The role/ position would also assume the responsibilities of shift manager and will report to the VP of India Operations. The role would involve develop a team of around 12 to 18 people. The role involves close coordination and working with other client operations sites to ensure business targets are delivered.

Job Responsibilities:

Provide overall supervision / leadership to the staff during his/ her shift operating window. Monitor and report shift and site/ shift performance.  Review staffing and volume trends to ensure the optimal capacity plan is in place.  Foster information sharing so that continuity of data exists within the site and across the business.  Develop an environment of continuous focus on quantifiable productivity and quality.  Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.  Regular reviews of procedures assuring new processes are documented.  Identify business knowledge gaps and ensure everyone has ownership of deliverables.  Set expectations with team, regarding positive motivation and leading through accountability. Deva team that is responsive to dynamic organizational and operational changes.  Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment. Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues. 

Required Qualifications, Skills and Capabilities:

Masters Degree (. CA, ICWA, and MBA) with 3 years of post qualification experience in similar environment or Graduate with Minimum 6 to 8 years — Financial Operations Processing/Investigations experience, with a higher vintage and good team management experience in similar environment.  Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function.  Good Knowledge of SWIFT & international payment conventions & practices is a must.  Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage Good Interpersonal skills to be able to communicate internally & externally and at all levels.  Excellent written & oral communication skills in English.  Demonstrate leadership and people management skills.  Demonstrate ability to build strong business relationships within the site and across the business. A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.  Ability to use creative problem solving techniques to solve business issues. An acute client focus.  Good project management, and analytical skills. Good knowledge of MS Access, Excel, PowerPoint, and Word.  Experience of working / partnering with Risk, Audit and Compliance to meet the overall organizational plans. Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and

  • Mumbai, India JPMorgan Chase & Co. Full time

    The role involves handling on completed payments and their investigation and resolution for our Global clients. The primary responsibility of this position is to support the day to day Operations for the Global Investigations Function. Job Summary : As a Payment Lifecycle Analyst within our Global Operations team, you will play a crucial role in handling...


  • mumbai, India JPMorgan Chase & Co. Full time

    The role involves handling on completed payments and their investigation and resolution for our Global clients. The primary responsibility of this position is to support the day to day Operations for the Global Investigations Function. Job Summary : As a Payment Lifecycle Analyst within our Global Operations team, you will play a crucial role in...


  • Mumbai, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job Responsibilities**: - Define and analyze end-to-end business flows - Contribute to test plan development and execution - Create and maintain project plans, drive accountability, and ensure target deliverable dates are achievable by the global operations team - Drive progress on tasks and action items through regular status meetings...


  • Mumbai, India JPMorgan Chase & Co. Full time

    Asia Core Cash Operations is responsible for completing fund transfer requests/payments received from our clients both financial & non-financial institutions. Transaction requests are received both electronically and manually. As a Cash Operations TL, you will be directly responsible for the day to day operations, including transaction processing –...


  • Mumbai, India JPMorgan Chase & Co. Full time

    The primary responsibility of this position is to manage the day to day Operations for the Payments Investigations Function. The candidate will be reporting to associate for the function . The role would involve managing indirectly a team of around 8 to 10 team members. The role involves close coordination and working with other client operations sites...


  • mumbai, India JPMorgan Chase & Co. Full time

    The primary responsibility of this position is to manage the day to day Operations for the Payments Investigations Function. The candidate will be reporting to associate for the function . The role would involve managing indirectly a team of around 8 to 10 team members. The role involves close coordination and working with other client operations sites...


  • Mumbai, India JPMorgan Chase & Co. Full time

    The primary responsibility of this position is to be accountable the day to day Operations for the Payments Investigations Function. The person will in the management of the business deliverables and the team. The role/ position would also assume the responsibilities of shift manager and will report to the VP of India Operations. The role would involve...


  • mumbai, India JPMorgan Chase & Co. Full time

    The primary responsibility of this position is to be accountable the day to day Operations for the Payments Investigations Function. The person will in the management of the business deliverables and the team. The role/ position would also assume the responsibilities of shift manager and will report to the VP of India Operations. The role would involve...


  • Mumbai, India JPMorgan Chase & Co. Full time

    The candidate will manage a team of 2-10 staff members providing service and clearing services in a 24 X 5 environment, supporting Global Utilities - Investigations encompassing Asia, EMEA and WHEM regions. The candidate will have a direct reporting line into the Head — Global Investigations and will be directly be responsible for driving projects &...


  • mumbai, India JPMorgan Chase & Co. Full time

    The candidate will manage a team of 2-10 staff members providing service and clearing services in a 24 X 5 environment, supporting Global Utilities - Investigations encompassing Asia, EMEA and WHEM regions. The candidate will have a direct reporting line into the Head — Global Investigations and will be directly be responsible for driving projects &...


  • Mumbai, India JPMorgan Chase & Co. Full time

    JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average,...


  • Mumbai, India JPMorgan Chase & Co. Full time

    JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average,...


  • mumbai, India JPMorgan Chase & Co. Full time

    JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average,...


  • Mumbai, India JPMorgan Chase & Co. Full time

    The primary responsibility of this position is to support the day to day Operations for the Payments Investigations Function. The candidate will report to an associate of the function. The role involves investigation and resolution of Client Investigation inquiries pertaining to wire transfers on chase branches for Treasury Clients.  Job...


  • mumbai, India JPMorgan Chase & Co. Full time

    The primary responsibility of this position is to support the day to day Operations for the Payments Investigations Function. The candidate will report to an associate of the function. The role involves investigation and resolution of Client Investigation inquiries pertaining to wire transfers on chase branches for Treasury Clients.  Job...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **Qualification / Skills**: - Has at least 7-8 years work experience in payment operations/cash operations - Must have understanding of and experience in Payments, Swift, Correspondent banking etc. - Client focus minded - Knowledge of various aspects of International Payment Processing - Working/Expert Knowledge of SWIFTS & international payment conventions...


  • Mumbai, India JPMorgan Chase & Co. Full time

    Job Responsibilities: Strengthen and monitor control environment Ensure all deliverables are completed correctly and issued to clients per timetable Provide timely information to stakeholders and clients on pending requests and possible impacts to other processes Respond to client services/internal queries in a timely fashion to ensure all queries...


  • mumbai, India JPMorgan Chase & Co. Full time

    Job Responsibilities: Strengthen and monitor control environment Ensure all deliverables are completed correctly and issued to clients per timetable Provide timely information to stakeholders and clients on pending requests and possible impacts to other processes Respond to client services/internal queries in a timely fashion to ensure all...


  • Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** The primary responsibility will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This unit will be the central operations contact for client...


  • mumbai, India JPMorgan Chase & Co. Full time

    Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. Job Summary The primary responsibility of this position is to manage the day to day Operations for the Payments Investigations Function. The candidate will be reporting to associate for the function . The role would...