REF45065S :: MUM :: Desktop Support Engineer :: 5-8 Years :: Assistant Manager - EIT

1 month ago


Mumbai, India WNS Global Services Full time
Job Description

Supervise desktop technicians. Monitor, assign and escalate tickets using Service desk tool. Ensure users receive proper desktop support including the installation and configuration of software applications and operations systems (OS), in addition to proper AV support for meetings. Provide phone, remote and on-site support to Executives and VIPs users. Provide Desktop deployment- Install and configure computers for new users. Work with contractors on large deployments and upgrades. Provide Operating systems (OS) and applications (App) support- for phones, remote and on-site support for standard desktop applications. Provide in person and virtual meeting support- Setup meetings and audio conferences, provide on-site support as needed. Provide Hardware support- Troubleshoot and repair desktops, monitors, printers, laptops, and peripherals. Contact manufacturers, check warranty status and request parts for on-site services.Install upgrades, options, and maintenance kits. Troubleshoot network connectivity for desktop and printers, assist Server and Network groups when local help is needed.


Qualifications

Graduate in any stream with at least three years of experience in leading desktop support team.


Additional Information

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