Desktop Support Technician
4 months ago
We are seeking a proficient Desktop Support Engineer (Levels 1 & 2) to join our vibrant and fast-paced IT team. This position is integral to our mission of delivering exceptional technical support and ensuring smooth IT operations.
**Key Responsibilities**:
- Provide 1st and 2nd line support in collaboration with the Senior Desktop Support Engineer and IT team.
- Respond to support inquiries through CRM and by phone, ensuring prompt and efficient resolution of issues.
- Log new incidents, maintain and update asset information in the CRM, and escalate complex issues to 3rd line support as needed.
- Address endpoint security events, such as managing Malware and Anti-Virus interventions.
- Assist the senior IT team in implementing IT projects effectively.
**Requirements & Key Skills**:
- Proven experience managing and troubleshooting Server/Desktop/O365/Azure/Active Directory, and backup software.
- Strong background in an IT helpdesk environment with a track record of outstanding customer service.
- Excellent communication skills, able to convey information clearly and concisely to both internal and external stakeholders.
- Good understanding of networking principles.
If you are an experienced Technical Support Engineer seeking a challenging role in a dynamic Infrastructure function, we encourage you to apply.
**Job Details**:
- Job Type: Permanent
- Salary: Starting from ₹19,000 per month
- Schedule:
- Day shift
- Evening shift
- Monday to Friday
Shift:
- Evening shift
- Morning shift
- Rotational shift
- UK shift
Work Days:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (required)
**Experience**:
- Windows Desktop Support: 3 years (required)
- IT: 4 years (required)
**Location**:
- Andheri, Mumbai, Maharashtra (required)
Work Location: In person
Expected Start Date: 01/10/2024
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