Lean Black Belt

3 weeks ago

Hyderabad, India Wipro Full time

Role Purpose

The purpose of this role is to ensure that all the SLAs/ efficiency commitments are met through process design, process assurance as well as driving a quality culture within the accounts Do Process design and Process assurance to ensure all commitments are met as per the SLA with the client Contribute on key factors and inputs for RFPs to ensure appropriate and reasonable commitments are made to the client Conduct Transition audits as per transition phases Design new processes to ensure that they are aligned to the SLA Ensure quality and process maps are in place Conduct audits for assigned accounts and ensure proper documentation to keep the account ready for any external audit Highlight any SLA or people related risks Conduct Root Cause Analysis (RCA) to identify issues and improvement opportunities Execute various initiatives along with tool interventions to ensure efficiency commitments are delivered as per contract Drive quality culture within the accounts Provide training to the account teams on the floor on Lean and Six Sigma so that they can deploy them to improve efficiency Lead initiatives such as Pragati program to motivate account teams to do small and incremental improvements Conduct preassessment and assessment for any RPA initiative within DOP or for an external client Drive Lean and Six Sigma projects and track tangible and intangible benefits under Business Value Meter (BVM) and highlight it to the clients Thought Leadership Publish papers and undertake speaking assignments to showcase Wipro capability Present projects for various Quality awards related to RPA, Innovation, Six Sigma, Lean etc. Build networks and connects with the industry bodies to know the best practices and showcase Wipro DOP Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Sales/ PreSales/ Transition Audit reports, CPMs status etc Account Delivery Process audits, continuous improvements etc Digital, EOT, Holmes Automation initiatives Central Quality & IT RPA initiatives, licences etc External Industry bodies (CII, GTB, LSEA etc. Present papers/ projects, speaking assignments, sharing of best practices etc External Auditors Certification audits, compliance audits, client audits Clients Client Audits Vendors Need based – if the project requires a solution from the vendor Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain/Industry Knowledge – Awareness and knowledge of assigned industry -Foundation to Competent Systems Thinking – Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Leveraging Technology – Knowledge of current and upcoming technology (automation, tools and techniques) such as RPA, AI etc. – Competent Technical Knowledge – Black Belt & Lean Certification is mandatory, knowledge of other certifications such as Common Minimum Standards (CMS) audit, Business Process Management System (BPMS), ASQ, ISI etc. - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Strategic perspective Business Acumen Executive presence Stakeholder Management Managing Complexity Client centricity Execution excellence Change agility Passion for results Deliver No. Performance Parameter Measure 1. Customer centricity CSAT, NPS, EWS for Risks, No escalations 2. Delivery CPMs are met 3. Continuous Improvements BVM – tangible annual realized revenue 4. Consulting Billable/ non-billable RPA, feasibility for automation %, application for automation 5. Thought Leadership Papers published, speaking assignments undertaken Retail Banking (CLM)

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