Deputy Manager-Quality

4 weeks ago

Hyderabad, India Wipro Full time

• Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members

• Identifying training needs

• Should be equipped and willing to take up trainings if need be and serve as trainers back-up if needed

• Become a pro at the process/workflows knowledge to be able to manage discussions with client and internal stakeholders and also drive metrics

• Be a Self-starter, mature to take important decisions in favor of business

• Drive metric improvements from training phase and innovation ideas for training framework improvements

• Designing and implementing training programmes

• Helping employees in career development

• Creating leadership development programmes. ...

• Develop effective induction programs to assure new hires embrace Facebook culture and understand required potentially lacking cultural context for markets to be supported

• Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed

• Ensure Training Quality through Service Level and Training evaluations/assessments

• Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices

• Work closely with the Facebook Training and Policy Team to assure training content is updated and aligned with FB’s Abuse Standards/Terms of Service

• Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training

• Conduct ongoing and thorough analysis of organizational, departmental and individual training needs

• Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles

• Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary

• Keep self-updated on Learning & Development Best Practice

• Should be capable in creating ideas and initiative for process development

• Stakeholder management

• Client front facing from training team for WBR, MBR & Client visits

• Should have excellent process knowledge with a desire to coordinate with cross functions and drive results

• Ability to work & communicate with people across organizational units and locations. Strong Team building skills

• Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities

• Critical thinking and Strong analytical skills with an ability to solve a problem

• Motivating associates through effective management and constructive feedback

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