Service Excellence

Found in: Talent IN 2A C2 - 2 weeks ago

Hyderabad, India Sutherland Full time

Sutherland is seeking an organized and reliable person to join us as a Service Excellence - Director Digital Transformation (Insurance and Mortgage Vertical). We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Location - Hyderabad and Kochi

Director Digital Transformation – Responsibilities:


Displays clear expertise in Transformational initiatives (Insurance and Mortgage domain) to change the business.

  • Interfaces with IT to work on current and future technology requirements.
  • leadership in support of the identified and implemented projects, which includes project prioritization, budgeting, control and reporting.
  • opportunity discovery activities, prepare solutions with the help of architects and project manage them till benefit realization activity.
  • with client frequently and provide status updates of projects.
  • Continuous Improvement and Lean/Six Sigma tools to consistently improve performance, reduce waste and drive productivity across sites and functions.
  • maintains, and leverages relationships across functions to identify opportunities for process improvement and facilitate the implementation of measurement and management systems.
  • optimizes, and maintains end to end processes to ensure efficiencies.
  • Leads cross functional teams in defining current processes/systems; identifies target condition; establishes plans to close the gaps; and coaches teams to successfully implement changes.
  • Oversees the deployment of new processes and functions.
  • Identifies and establishes metrics and Key Performance Indicators to evaluate process efficiencies.
  • Conducts Root cause analysis and problem solving to ensure optimal operational efficiencies.
  • Drives Change Management to promote a culture and mindset of operational excellence and continuous improvement across functions and embedding it into daily work.
  • Coaches/mentors stakeholders and team members at all levels to support them through the adoption of lean principles and practices.
  • Collaborates with leadership to ensure alignment of initiatives and the successful delivery of the strategy.
  • Performs all duties inherent in a managerial role. Ensures effective staff training, evaluates staff performance, provides input for the development of the department budget, and hires, promotes and terminates staff and recommends salary actions, as appropriate.
  • Participates in special projects and performs other duties as assigned.
  • Ability to inspire others to action and to influence without authority is absolutely necessary.
  • The ability to function in a fluid environment, with fast change, and fast prototyping and design

Requirements:

  • Bachelor’s Degree & MBA
  • Certified Black Belt
  • At least 5 years’ experience in managing Transformation/Automation for US Insurance and Mortgage industry.
  • At least 10+ years of work experience in a Service Excellence leadership role
  • Experience in Project Management of Six Sigma and Transformational Projects, Process Excellence, Automations, PnL Analysis, Continuous Improvement, Minitab, MS Excel, PowerPoint
  • Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an Analytical Road-map for them.

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