IT Demand Management Practice owner
2 months ago
IT Demand Management Practice owner
Full Time Chennai, Tamil Nadu, India With Professional Experience 9/10/24 About Hapag-Lloyd
With a fleet of modern container ships and a total transport capacity of 11,9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13, employees and offices in countries. Hapag-Lloyd has a container capacity of 11,9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2, employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.
IT Demand Management Practice owner
Responsibilities:
IT Demand Management: Develop and implement a standardized IT demand management process for all software requests, ensuring clear communication, prioritization, and resource allocation, covering entire software lifecycle. Steer and support the execution of the process Work with stakeholders across departments to understand their business needs and translate them into actionable IT requests. Evaluate feasibility, cost, and potential risks associated with IT requests. Prioritize requests based on business criticality, alignment with IT strategy, and resource availability. Communicate request status and decisions to stakeholders in a timely and transparent manner. SaaS Governance: Develop and implement a comprehensive SaaS governance framework that includes policies, procedures, and controls for the selection, deployment, management, and renewal of SaaS solutions. Work with procurement and legal teams to establish standardized contract terms and negotiation strategies for SaaS vendors. Conduct due diligence evaluations of potential SaaS solutions, considering security, compliance, scalability, and integration capabilities. Maintain a comprehensive inventory of all SaaS solutions used within Hapag-Lloyd. Liase with CMDB or Asset Management team for keeping a centralized SaaS repository. Monitor and optimize SaaS usage patterns to identify opportunities for cost savings or improved efficiency. Ensure compliance with relevant data privacy regulations (e.g., GDPR, NIST, SOC2, KRITIS, IMO ) when using SaaS solutions. Collaboration and Communication: Develop strong working relationships with IT teams, business departments, procurement, legal, and security teams. Effectively communicate IT demand management and SaaS governance policies and procedures to all stakeholders. Proactively identify and address potential challenges and roadblocks related to IT demand and SaaS adoption. Continuously monitor and improve IT demand management and SaaS governance processes based on data and feedback. Carries out ad hoc tasks relevant for the assigned functional domainQualifications:
Bachelor’s degree in information technology, Business Administration, or a related field. Minimum 5 years of experience in IT service management or a related field. Proven experience in developing and implementing IT demand management processes. Strong understanding of cloud computing and SaaS solutions. Experience with IT service management (ITSM) frameworks such as ITIL is a plus. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Experience working in a matrixed environment. Proficiency in MS Office Suite and project management tools.
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