Specialist, Quality Services, Quality Services
5 months ago
*Roles and Responsibilities:*
· Test and act as a point of contact for one or more components or features.
· Reviews the test cases for assigned components and ensures test cases are maintained without any ambiguity and recommend any missing test coverage.
· Ensures all clarifications filed by the team are addressed internally and appropriate bugs are filed for their area of scope
· Represents team’s bugs in triage meetings. Gives complete context and details as required.
· Performs root cause analysis and provides data to the managers for issues/escalations on their area of scope.
· Performs training and knowledge management within the team that helps associates to understand the product.
· Assess SOPs followed and recommend improvements partnering with stakeholders and team members to build useful solutions.
Note: This job will involve rotational shift. The shift time can vary based on business requirement.
BASIC QUALIFICATIONS
· 1-3 year of equivalent product testing experience· Working knowledge of the Software Testing Lifecycle (STLC)
· Should have good communication and influencing skills
· Should be able to work in the absence of preset work instructions and be instrumental in setting up the documentation around the same.
· Be a team player, coordinate with team members and proactively identify issues impacting productivity and quality.
PREFERRED QUALIFICATIONS
· Device testing knowledge including hardware testing. Experience working with remote teams.
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