Service Quality Assurance Specialist

6 days ago

Bengaluru, Karnataka, India Philips Full time
Overview

At Philips, we are committed to creating a healthier society through innovative health technology solutions. As a Service Quality Assurance Specialist, you will play a vital role in ensuring the quality of our software development processes.

Job Description

We are seeking a highly skilled Process Quality Engineer to join our Radiology Informatics Business Unit. This role involves executing tactical activities with cross-functional Quality teams to support customer needs and business success.

Responsibilities
  • Facilitate, participate, and communicate QMS service activities and projects between departments, sites, and businesses.
  • Initiate, stimulate, and support the implementation of process improvements.
  • Facilitate, manage, and support internal and external audits in all business processes.
  • Support and advise the organization in corrective and preventive actions (CAPA).
  • Participate in the maintenance and improvement of the Quality Management System.
  • Supports and participates in the implementation of Quality transformation projects.
  • Facilitate and participate in applying risk management tools, assessments, processes, and principles.
  • Translate regulations and standards and bring them to consolidation in the organization and the Quality Management System.
  • Participation in and verification off changes to QMS impacting service.
  • Responsible for performing timely, SW Quality Engineering tasks: assessing software design and reviewing tests and other performance data, analyses market feedback, completing or assisting with in the root cause analysis and SW Quality problem solving.
Requirements
  • Bachelor's degree – preferred software / technical / engineering background.
  • 8-10 years of experience in Q&R roles within medical device industry, including software as a medical device.
  • Familiarity with relevant standards and regulations, e.g., ISO13485 / MDSAP / MDD & EU-MDR / CFR.
  • Experience in leading multi-location activities and projects under a regulatory scope.
  • Effective interpersonal and communication skills. Strong oral and presentation skills in English.
  • Familiar with Problem Solving techniques and Root-Cause analysis.
  • Experienced with Excel, Powerpoint, Word - capable to acquire further IT tools ability.
  • Self-starter, motivated, and energetic.
  • PMP Certification – preferred.
  • Data analysis knowledge and experience– preferred.
  • Experience with service and delivery of software – highly preferred.
Benefits

We offer a competitive salary of $120,000 - $160,000 per year, depending on experience, plus a range of benefits, including:

  • A comprehensive health insurance package.
  • A 401(k) retirement savings plan.
  • Flexible working hours and remote work options.
  • Professional development opportunities.
  • A dynamic and supportive team environment.
About Us

Philips is a global leader in health technology, dedicated to improving the health and well-being of billions of people around the world. We are passionate about innovation, customer-centricity, and collaboration. Join us and be part of a community that shares your values and aspirations.

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