Associate Service Quality Specialist

4 weeks ago


Bengaluru, India NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate Service Quality Specialist is an entry level subject matter expert, responsible for learning the skills to assess and evaluate quality of service delivery processes and customer interactions.

Developing expertise in analyzing customer feedback, strong attention to detail, and ability to drive process improvements are essential elements required in ensuring the enhancement and maintenance of the organization's commitment to excellence.

What you'll be doing

Key Responsibilities:

Monitors and analyzes service delivery metrics and customer feedback to assess the quality of service provided.Conducts detailed analysis of service processes, identifying areas for improvement and recommending process enhancements to enhance service quality and efficiency.Collaborates with cross-functional teams, including customer service, operations, and process improvement, to drive the implementation of quality initiatives and best practices.Performs root cause analysis on service issues and customer complaints and develops corrective action plans to address identified issues.Develops and maintains quality standards and guidelines for service delivery, ensuring alignment with customer expectations and industry best practices.Conducts regular quality audits and assessments to evaluate compliance with service quality standards and regulatory requirements.Provides training and guidance to service teams on quality standards, procedures, and customer service best practices.Performs any other related task as required.


Knowledge and Attributes:

Knowledge of quality assurance methodologies, tools, and best practices.Some experience in analyzing and improving customer service processes.Displays good analytical and problem-solving skills.Some proficiency in using quality monitoring systems and related technologies.Good communication and interpersonal skills.Detail-oriented with good organizational and time management skills.Displays a continuous improvement mindset and a passion for delivering exceptional service.


Academic Qualifications and Certifications:

Bachelor's degree in Business Management or Operations or a related field.Six Sigma Green Belt/ Six Sigma Black belt certification is desirable.ISO 9001 Lead auditor certification is desirable.Certified Quality Manager certification is optional.


Required Experience:

Entry level experience as a Quality Analyst or in a similar quality assurance role, preferably in the industry related to the organization's products or services.Entry level experience in driving continuous improvement initiatives and implementing corrective and preventive actions.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Apply Apply Back to search results

  • Bengaluru, India ADCI MAA 15 SEZ Full time

    Quality Services (QS) org provides testing support for Devices, Retail and AWS products. The primary objective of QS org is to provide manual testing support, which includes regression and new feature/product testing. A Specialist, Quality Services gains domain expertize to influence and impact regression test coverage across one or more components or...


  • Bengaluru, Karnataka, India Corporation Service Company Full time

    Are you passionate about risk management and compliance? Do you want to make a difference in the financial industry? Look no further!About Corporation Service CompanyCorporation Service Company is a leading provider of entity formation, governance, and compliance solutions. We empower businesses to succeed by providing innovative technology and expert...


  • Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Job Role: - Customer support associate Required skills and qualifications: - Strong written and verbal communication skills with neutral Indian Accent. - Ability to communicate calmly and diplomatically with patients & co-workers. - Keen attention to detail, especially involving checking patient details and update the proper information in relevant...


  • Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Bachelor's degree - Knowledge of QA methodology and tools Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test...


  • Bengaluru, India Creative People Specialist Full time

    **Position**: Process Associate - Credit & Collection **Experience**: 3-6 years **Job Location**: Bangalore (Work from Office ) **Shift Time**: 3PM to 12AM **Notice Period**: Immediate **Skills Required**:AR experience & Excellent communication.** **No of position required** : 02 **Budget**: 3 LPA - 7 LPA - The duties of a Collections Associate...


  • Bengaluru, Karnataka, India myGwork Full time

    This is an exciting opportunity to join myGwork as a Quality Assurance Specialist, Devices and Retail. Amazon, our inclusive employer, values diversity and welcomes applications from the LGBTQ+ community.As a Quality Services Associate, you will be part of a team that provides testing support for Devices, Retail, and AWS products. Our primary objective is to...


  • Bengaluru, Karnataka, India Lifelancer Full time

    eClinical Solutions, a talent-hiring platform in Life Sciences, Pharma and IT, is seeking a Senior Quality Assurance Specialist to accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud.As a Senior Quality Assurance Specialist, you will be responsible for performing quality control activities associated...

  • Service Technician

    6 months ago


    Bengaluru, Karnataka, India Kamalini Associate Full time

    **COMPANY** : WISTRON ( TATA ELECTRONICS ) PRODUCTION : I-PHONE MANUFACTURER LOCATION : NARSAPURA BANGLORE **FEMALES FRESHER'S HIRING'S** JOB ROLE: Assembly Associate QUALIFICATION : ANY AGE : 18-26 Pay: ₹15,240.04 - ₹18,524.43 per month **Benefits**: - Food provided - Health insurance - Paid sick time - Provident Fund Schedule: - Day shift -...


  • Bengaluru, Karnataka, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Role SummaryWe are seeking an experienced Cloud Analogy CRM Specialist Limited professional to join our team as a Cloud Governance Specialist. This role will be responsible for ensuring the effective and efficient deployment of Data Quality solutions for various clients, accounts, and business lines. The ideal candidate will have a strong background in...


  • Bengaluru, Karnataka, India NTT DATA Full time

    About the RoleWe are seeking an entry-level Service Quality Excellence Specialist to join our team at NTT DATA. In this role, you will be responsible for developing expertise in assessing and evaluating quality of service delivery processes and customer interactions.Your key responsibilities will include:Monitoring and analyzing service delivery metrics and...


  • Bengaluru, Karnataka, India Conduent Business Services Full time

    Job OverviewConduent Business Services offers an exciting opportunity for a Quality Assurance Associate III - Process Improvement Specialist to join our team. This role is ideal for individuals who are passionate about delivering exceptional results and making a meaningful impact.About the RoleWe are seeking a highly motivated and detail-oriented individual...


  • Bengaluru, Karnataka, India Oracle Full time

    About the RoleWe are seeking a skilled Quality Assurance Automation Specialist to join our software engineering division in Bengaluru.Job SummaryAs a member of our team, you will apply your knowledge of software architecture to perform tasks associated with developing, debugging or designing software applications or operating systems.ResponsibilitiesAssist...


  • Bengaluru, Karnataka, India Creative People Specialist Full time

    A leading professional services and outsourcing firm that helps Fortune 2000 organizations improve service levels and reduce costs within their back-office operations through the implementation and delivery of shared services solutions. We also provide Carve-out outsourcing services for financial and IT functions. We advise and provide outsourced services to...


  • Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

    Bachelor's degree - Knowledge of QA methodology and tools Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test...


  • Bengaluru, Karnataka, India ADCI MAA 15 SEZ Full time

    Bachelor's degree - Knowledge of QA methodology and tools Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test...


  • Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...


  • Bengaluru, Karnataka, India Philips Full time

    OverviewAt Philips, we are committed to creating a healthier society through innovative health technology solutions. As a Service Quality Assurance Specialist, you will play a vital role in ensuring the quality of our software development processes.Job DescriptionWe are seeking a highly skilled Process Quality Engineer to join our Radiology Informatics...


  • Bengaluru, Karnataka, India Diatoz Solutions Pvt Ltd Full time

    Job Title: Senior Quality Assurance SpecialistJob Description:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Diatoz Solutions Pvt Ltd. As a Senior Quality Assurance Specialist, you will be responsible for executing various responsibilities that ensure the delivery of high-quality products.Key Responsibilities:Prepare...


  • Bengaluru, India Creative People Specialist Full time

    **Job Title** GL Sr Process Associate -C043 **ONLY UPLOAD CANDIDATES WHO ARE READY TO RELOCATE TO BANGALORE** **Name of requirement: Sr. Process associate GL** **Experience level: 4 to 5 yrs** **Position : 3** **Job Title: Sr Process Associate** **Function: Accounting** **Reports To: Accounting Manager** **Shift Timing: 3 PM to 12...


  • Bengaluru, Karnataka, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Job DescriptionWe are seeking a highly skilled Data Governance Specialist to join our team at Cloud Analogy CRM Specialist Limited. As a key member of our organization, you will play a crucial role in ensuring the quality and integrity of our data.Key Responsibilities:- Collaborate with global teams to develop, test, and deploy data quality solutions.-...