Hardware Asset Management
6 days ago
What success looks like in this role:
Job Title: Hardware Asset Management - Service Management Analyst 3
Location : Bangalore
Who we are:
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit .
Our Vision: Enhancing people’s lives through secure, reliable advanced technology.
Our Core Beliefs:
Curiosity: We embrace the unknown and continuous learning. Creativity: We look past routine ways of doing things. Client-Centricity: Our clients’ success is our success. Integrity: We act ethically and honestly. Position Overview:
Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and customer account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, Major Incident Management, problem management, request management, change management and service level management as well as resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical (incident based) to strategic (Global Account Management Strategies).
The IT Asset Management Analyst role will support the life cycle management activities associated with IT assets (: hardware, mobility devices, peripheral equipment).
The role is responsible for managing the day to day activities required to manage and maintain the accuracy of assets utilizing electronic tools to perform review, verification and reporting of assets.
#LI-RB1
You will be successful in this role if you have:
Key Qualifications
• Bachelor’s Degree and a minimum of 2 years of relevant experience or equivalent combination of education and work experience.
• Good understanding of ITIL V4 processes and principals & certified
• Excellent verbal and written communication skills
• Understanding of ServiceNow tool; CMDB is mandatory
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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