Senior Relationship Manager

1 month ago

Delhi Division, India Standard Chartered Bank Full time

RESPONSIBILITIES

Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured) Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts Participate actively in branch sales planning to generate action plans for meeting targets He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure high level of customer service in the Branch. Manage difficult customer situations Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Take responsibility for general reconciliation and control activities Find ways to improve operational efficiency and control costs to meet cost budgets Be multi-skilled to handle all kinds of transactions and services in the bank Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

Risk Management

Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.  Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct.

Regulatory & Business Conduct

Display exemplary conduct and live by the . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Qualifications

Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills

Role Specific Technical Competencies

Diligent & Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Good Sales exposure Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented

  • Relationship Manager

    3 weeks ago

    Delhi Division, India Standard Chartered Bank Full time

    Role Responsibilities Job Role Relationship Management Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues. Provide professional customer service to achieve a high percentage of customer satisfaction and retention. Manage the portfolio to de-risk against attrition and achieve...

  • Relationship Manager, Priority

    4 days ago

    Delhi Division, India Standard Chartered Bank Full time

    Role Responsibilities Transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues. Provide professional customer service to achieve a high...

  • Relationship Manager, Priority

    3 weeks ago

    Delhi Division, India Standard Chartered Bank Full time

    Role Responsibilities Job Role Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets. Key Responsibilities Maximize sales performance to achieve...

  • Relationship Manager

    1 month ago

    Delhi Division, India Standard Chartered Bank Full time

    Role Responsibilities Achieve personal sales target Segment focus, customer focus needs-based selling Actively reducing Non- funding, Sales Error and Increase the Premium Sourcing. Job requires generating referrals / cross-selling other products of the bank, such as investments, insurance, mortgages, credit cards ,personal loansetc All relevant...

  • WBCG:MC - Relationship Manager

    1 month ago

    Pune Division, India Axis Bank Full time

    The Relationship Manager is responsible for scoping of the area sales and operations and implementing strategies to increase productivity and performance levels in order to achieve the Circle’s financial targets. They are responsible for ensuring the smooth functioning of the daily operations and compliance with the rules and regulations set as per...

  • Relationship Manager

    4 days ago

    delhi, India Launch India Full time

    Position Purpose:Relationship manager (Customer Advocate) investigates and resolves customer escalations that are escalated outside of the designed support model. Relationship managers have a proven ability to handle some of the most challenging and sensitive customer situations by leveraging their strong communication skills and customer empathy. In...

  • Relationship Manager, Business Working Capital

    1 month ago

    Delhi Division, India Standard Chartered Bank Full time

    Role Responsibilities Responsible for Revenue resulting from the sale of working capital products from NTB clients. Ensure to have OPAC (Operating Account) criteria satisfied, for example, Quarterly Churning in account, Tracking HV transaction. NTB clients to onboard where there is a scope of Trade and Bundles FX. Ensure to digitalize all the NTB /...

  • Relationship Mgr

    4 weeks ago

    Delhi Division, India Standard Chartered Bank Full time

    RESPONSIBILITIES Responsible for Revenue resulting from the sale of working capital products from NTB clients. Ensure to have OPAC (Operating Account) criteria satisfied, for example, Quarterly Churning in account, Tracking HV transactions NTB clients to onboard where there is a scope of Trade and Bundles Fx.  Ensure to digitalize all the NTB/ETB...

  • Relationship Manager

    1 month ago

    Delhi Division, India Standard Chartered Bank Full time

    Role Responsibilities Job Role Responsible for Revenue resulting from the sale of working capital products from NTB clients. Ensure to have OPAC (Operating Account) criteria satisfied, for example, Quarterly Churning in account, Tracking HV transaction. Ensure to digitalize all the NTB / ETB accounts of portfolio so that all clients can be...

  • Relationship Manager

    4 weeks ago

    Delhi, India HDFC Bank Limited Full time

    JobNamePA(BusinessUnit):RelationshipManagerRetailAgriJobTitle: (Job Name) Relationship ManagerBusinessUnit(PA):Retail AgriTeam:(Sub team in the PA) : Agri Sales TeamReportsto(job):Cluster Head / Circle HeadLocationofrole:Pan IndiaJobFn:SalesRoleType:Individual ContributorNoofdirectreportees:NILTravelRequired:Extensive (commuteto source / service his...

  • Relationship Manager

    4 days ago

    delhi, India Tabbdoc Aircraft Full time

    We Are Hiring For Relationship Manager Role.Job Role: Relationship ManagerLocation: Bengaluru ,Mumbai , AhmedabadJob Type: Full-timeEducation: MBA in Marketing SpecializationSalary Range: 3.6 LPA to 4.8 LPASkills:Excellent English communication skillExcellent presentation skillCustomer Relationship ManagementCustomer AcquisitionMarketing & SalesAbout...

  • Relationship Manager

    3 days ago

    Delhi, India Tabbdoc Aircraft Full time

    We Are Hiring For Relationship Manager Role.Job Role:Relationship ManagerLocation:Bengaluru ,Mumbai , AhmedabadJob Type:Full-timeEducation:MBA in Marketing SpecializationSalary Range:3.6 LPA to 4.8 LPASkills:Excellent English communication skillExcellent presentation skillCustomer Relationship ManagementCustomer AcquisitionMarketing & SalesAbout Tabbdoc...

  • Relationship Manager

    5 days ago

    delhi, India WealthKare - A Financial Super market Full time

    Company DescriptionWealthkare is investment management company .Industries: Investment & insuranceRole DescriptionThis is a full-time on-site role for a Relationship Manager at Wealthkare - A Financial Super market located in Ahmedabad. The Relationship Manager will be responsible for managing and developing client relationships, providing financial advice...

  • Senior Relationship Manager

    3 weeks ago

    Delhi, India Dhani Full time

    Building positive relationship with existing customersIdentify & Acquire new clientsRevenue generationCustomer ServiceKnowledge of equity broking industry is must

  • Senior Relationship Manager

    3 weeks ago

    Delhi, India Dhani Full time

    Building positive relationship with existing customers Identify & Acquire new clients Revenue generation Customer Service Knowledge of equity broking industry is must

  • Relationship Manager

    6 days ago

    Delhi, India Mahindra Holidays & Resorts India Limited Full time

    Position Name Relationship Manager / Sr. Relationship Manager Education Min. Graduate Experience – Minimum 1 year experience in direct sales Preferred Industry Pharmaceutical, Insurance, Education Sector, Home Loans, Real Estate, Telecom, BFSI, Ecommerce JD for Relationship Manager / Sr. Relationship Manager Job Purpose: To make powerful and successful...

  • Senior Relationship Manager – Private Banking

    5 days ago

    delhi, India IME Capital Full time

    About usIME Capital is a research-first investments firm, offering investors the entire bouquet of wealth management products. Founded by an ex-fund manager, with over 2 decades of fund management experience at some of India’s top AMC’s, we aim to disrupt the wealth management industry by using technology to shrink the existing gap in insights between...

  • Partner Relationship Assistant Manager

    1 month ago

    Delhi Division, India TheSqua.re Full time

    Job Responsibilities: 1. To initiate and run a vendor contracting process by planning and implementing the strategy2. Familiar with the geographic knowledge about Asia pacific and Middle East regions3. Collaborate with new vendors/ co-living suppliers through ​calls and emails4. Smooth onboarding process for the vendors ​5. T​o study and understand...

  • Relationship Manager

    2 weeks ago

    Delhi, India Selections HR Services Private Limited Full time

    Job Title: Relationship Manager Job Highlights: Minimum 1 year of sales experience preferred, preferably in the stock market domain. Education: Graduate in Any Specialization/ MBA in Marketing & Finance. Job Description: Responsible for direct sales of demat accounts and margin collection for equity, commodity, and currency. Generate revenue from Insurance,...

  • Relationship Manager

    5 days ago

    Delhi, India Mahindra Holidays & Resorts India Limited Full time

    Position Name Relationship Manager / Sr. Relationship ManagerEducation Min. GraduateExperience – Minimum 1 year experience in direct salesPreferred Industry Pharmaceutical, Insurance, Education Sector, Home Loans, Real Estate, Telecom, BFSI, EcommerceJD for Relationship Manager / Sr. Relationship ManagerJob Purpose:To make powerful and successful sales...