Inbound Customer Voice Process

1 month ago


Gandhinagar, India IMCS Group Full time
Job Summary:

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Executive for a domestic process. The role involves handling inbound and outbound calls, resolving customer queries, and ensuring the highest levels of customer satisfaction.

Key Responsibilities:
  • Handle inbound and outbound calls as part of a domestic customer service process.
  • Resolve customer queries and provide information effectively over the phone.
  • Ensure accurate documentation of calls and issues.
  • Maintain a professional and courteous demeanor during customer interactions.
  • Address customer complaints or escalations in a timely manner.
  • Follow process guidelines to meet performance targets and KPIs.


Job Description.

Domestic Process

Inbound/Outbound Process

Process on Calling

Resolving customer queries through phone calls

Age Limit: 18 to 30 years



Qualifications and Skills

Graduation Mandatory

Must be able to Speak in Hindi and basic English

Working days

Working days: 6 days in a week

Weekly off: 1 day (Rotational) and not necessarily (Saturday / Sunday)



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