Customer Experience Professional
2 weeks ago
SI Placements International is a leading recruitment agency dedicated to providing exceptional customer service solutions.
Job OverviewWe are seeking highly motivated individuals with excellent communication skills in English and Hindi to provide exceptional customer service through voice support for our client's Vadodara & Gandhinagar locations.
Responsibilities:- Provide excellent customer service through voice support.
- Resolve customer queries and complaints with empathy and professionalism.
- Accurately record and maintain customer interaction details in the system.
- Work collaboratively with team members to achieve individual and team targets.
- Adhere to established procedures, policies, and quality standards.
- Strong verbal communication skills with excellent command over English and Hindi languages.
- Ability to handle and resolve customer queries and complaints with empathy and professionalism.
- Prior experience in customer service and voice support in a BPO or similar industry is preferred.
- Good understanding of customer service principles and practices.
- Ability to multitask and manage time effectively while maintaining accuracy and attention to detail.
- Competitive salary up to ₹ 35,000 (based on BPO experience).
- Night shifts and rotational shifts between 6 am - 10 pm.
- Rotational week offs.
- Opportunity to work in a dynamic and fast-paced environment.
If you are interested in this exciting opportunity, please send your CV to us via email. We welcome referrals from your company, friends, and family groups.
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