Hospitality Service Ambassador
3 weeks ago
We are seeking a skilled and friendly Guest Service Associate to join our team at AccorHotel.
About the RoleThe successful candidate will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for our guests. This role involves working in a fast-paced environment, maintaining high standards of professionalism, efficiency, and flexibility.
Main Responsibilities- To provide outstanding service to guests, responding to their needs and resolving any issues promptly and professionally.
- To maintain a thorough knowledge of hotel services and facilities, ensuring guests receive accurate information and recommendations.
- To work effectively with colleagues, communicating clearly and respectfully to ensure seamless operations.
- To adhere to health and safety protocols, maintaining a clean and organized work environment.
- To monitor supplies and reduce waste, optimizing operational efficiency.
- To handle guest inquiries and complaints efficiently, escalating issues to supervisors as needed.
To be considered for this role, you will need:
- A strong passion for delivering exceptional customer service and exceeding guest expectations.
- Previous experience in a similar hospitality role, preferably in a leadership position.
- Excellent interpersonal and problem-solving skills, with the ability to lead by example.
At AccorHotel, we value diversity, inclusion, and equal opportunities for all employees. Our commitment to promoting meaningful employment, a positive work culture, and excellent working conditions sets us apart.
We strive to create an environment where everyone feels valued and respected. If you share our vision and values, we encourage you to apply for this exciting opportunity.
Please note that we offer a competitive salary range of $45,000 - $65,000 per year, depending on experience and qualifications.
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