Front Office Receptionist

6 months ago


Gandhinagar, India Vachhani Speciality Care Hospitals Full time

**Job Summary**:You will play a crucial role in ensuring a seamless and positive experience for patients, visitors, and staff. You will be the first point of contact for individuals entering the hospital, responsible for providing excellent customer service and managing various administrative tasks to support the efficient operation of the front desk.

**Key Responsibilities**:

- Greet and assist patients, visitors, and staff in a friendly and professional manner. Provide clear and accurate information about hospital services, directions, and procedures.
- Manage incoming calls and inquiries, schedule appointments, and coordinate with various departments. Utilize the hospital's scheduling system to book, reschedule, or cancel appointments as needed.
- Collect and verify patient information during check-in processes. Ensure accurate entry of patient data into the hospital information system.
- Monitor and control access to the hospital, ensuring the security and safety of all individuals. Issue visitor badges and provide guidance on hospital policies and procedures.
- Work closely with other hospital departments to facilitate smooth communication and coordination. Assist with special projects and tasks as assigned by the Department Manager.

**Qualifications**:

- High school diploma or equivalent; additional education or certification in healthcare administration or hospitality is a plus.
- Proven experience in a customer service or administrative role, preferably in a healthcare or hospitality setting.
- Excellent communication and interpersonal skills.
- Proficiency in using computer systems and familiarity with computer.
- Ability to handle stressful situations with calmness and professionalism.

**Working Conditions**:
This position requires standing for extended periods and the ability to work a flexible schedule, including evenings and weekends.

**Job Types**: Full-time, Fresher

Schedule:

- Rotational shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Gandhinagar, Gujarat (required)

Ability to Relocate:

- Gandhinagar, Gujarat: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9512355569



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