Manager - OKTA Technical SME

1 month ago

Gurugram, India Genpact Full time

With a startup spirit and 115,000+curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
 Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 
 
Welcome to the relentless pursuit of better.
Inviting applications for the role of Manager-OKTA Technical SME

The Okta Technical SME is a critical member of the Identity and Access Management Team, responsible for providing technical expertise and guidance on all aspects of Okta. This includes designing, implementing, and managing Okta solutions; troubleshooting and resolving issues; and providing training and support to users. The ideal candidate will have a strong understanding of Okta, as well as experience with other identity and access management (IAM) technologies.

Responsibilities:
• Serve as the go-to technical expert on Okta products, features, and capabilities, offering guidance to both internal teams and external clients.
• Provide strategic and tactical guidance to design, develop, and implement Okta solutions that align with clients' business objectives and security requirements.
• Stay updated with industry trends and emerging technologies related to identity and access management, contributing insights to enhance our offerings.
• Drive Incident & Problem Management with focus on RCA and RCCA in collaboration with SME groups across HR/Finance/BU heads. 
• Drive reviews with other with key stakeholders ensuring the platform is aligned to business and compliance needs of the organization.
• Needs to manage relationship and resolve dispute if any between internal stakeholders and drive message across BU leaders.
• Bring Industry best practices to ensure operational stability.
• Drive Service improvement projects across in partnership with internal and partner teams.
• Explore opportunities to optimize and ensure we are in line with business requirements.
• Good Communications Skills.
• Self-Learner to skilled on new technologies.
• Adhere to SLA’s define and Goal Archiver.


Qualifications we seek in you
Minimum Qualifications
• Bachelor’s degree in computer science or equivalent subject
• Relevant years of relevant work experience in OKTA with focus on driving adoption, improve business delivery across verticals.
• Strong expertise in designing, implementing, and managing Okta products such as Okta Identity Cloud, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Okta device Trust and API Access Management.
• Proven experience in architecting and deploying identity solutions for complex enterprise environments.
• Excellent problem-solving skills with the ability to troubleshoot and resolve technical issues effectively.
• Good understanding of Audit and Compliance
• Good in oral in written communications


Preferred qualifications (Desired Experience):
• Experience in driving adoption of the platform and drive business value by interacting with HR / Finance / IT leadership teams and other Businesses, as needed.
• Good understanding of user life cycle, provisioning, de-provisioning, certification process and scripting.
• Knowledge on integration with standard Target systems like Active Directory, Mail systems, Applications, Unix systems for provisioning
• Understanding and development of REST API’s.
• Strong negotiation and analytical skills with experience in discussing with OEMs on solutions and root cause analysis. 
• Flexible to accommodate time-zones, preferred comfortable with 24*7 operations, as teams are geographically dispersed.
• Proactive and team management capabilities.
• Understanding and experience on Okta Workflows 

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