Manager, Field Service

4 months ago

Hyderabad, India Thermo Fisher Scientific Full time

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

The Regional Service Manager will lead a team responsible for delivering operational excellence and organic revenue growth across the Life Science Mass Spectrometry portfolio for Thermo Fisher Scientific in the Hyderabad region India. The successful candidate will have an Engineering and business education and experience with driving process and organizational change. You will have strong communication, analytical, and presentation skills and the ability to collaborate across various multifunctional teams. We are looking for a positive, upbeat professional to build a strong team to accelerate growth in the region.

Responsibility for meeting customer SLA and internal critical metric objectives

To achieve service revenue budget by championing company products, developing strong customer relationships and work closely with commercial and operations teams

To be highly responsive and proactive in taking care of customer’s needs and maintain close relationships with Company Sales, Marketing and Service teams to assure quality outcomes for all service & product issues raised.

To carry out your employment in an efficient and commercially appropriate manner

Education

Degree in Instrumentation / Electronics. Degree in Business will be an additional advantage.

Experience

10+ years of hands-on experience servicing Mass Spectrometry equipment Must have 3 years management experience.

Knowledge, Skills, Abilities

Lead service team to achieve customer and operational excellence by delivering world-class service, leading key operational service metrics, and driving continuous improvement. Drive achievement of service revenue growth and profitability goals by focusing on market opportunities, key accounts, efficiency, and pricing; ensure forecast accuracy. Drive continuous organizational improvement to achieve better customer experience as well as a higher efficiency and effectiveness of the field service team. Partner with the Technical support group to increase level of competence in the team and minimize number and duration of escalations Achieve revenue forecasts. Encourage a team environment with open communication and active participation Promote a culture of growth and development centered on optimizing customer experience Partner with equipment sales and services sales in forming service strategies and relationships with key accounts, identifying new service business opportunities, and developing and promoting solutions across the entire portfolio of Thermo Fisher offerings. Conduct on-site installation/repairs/planned maintenance of LCMS equipment and follow testing procedures to ensure accurate working order Must have strong interpersonal and effective communication skills. Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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