Field Services Engineer

1 month ago

Hyderabad, India Premas Life Sciences Pvt Ltd. Full time
Position Summary:

This position is based in Hyderabad and is responsible for the field service-related activities for South IndiaThis includes technical and administrative support activities including installation, repair, preventative maintenance, and engineering upgrades responsible for ensuring scheduled maintenance, upgrades are duly performed where required

.Responsibilitie

s:Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account ManagersInstall, upgrade, repair, and maintain instrument systems in defined territoryRespond to service requests and ensure customer satisfactionManage service parts inventory levelsMaintain up to date customer information, technical files, and appropriate databasesProvide timely and accurate reports as requestedWorks in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.Maintains routine contact with existing customer baseTravel out of country may be necessary upon request for product trainingDomestic Travelling frequency at around 5

0%.Requireme

nts:BE/BTech Electrical/Electronics Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry.Minimum 3 to 5 years relevant experienceMust be highly motivated and have strong problem-solving abilityExcellent verbal and written communications skillsMust have good technical abilitiesMust be able to work independently and as a team playerComputer experience and literacy amustFamiliarity with field optical alignments, robotics, electrical/electronics, and mechanical systemsKnowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar

workPreferred Experience/Education/S

kills:Experience managing clinical & Diagnostic Customers is

a plus

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