See more Collapse

Team Lead Customer Service Representative

2 months ago

Bengaluru, India Snaphunt Full time

The Offer

  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Consulting
  • Fantastic work culture

The Job

Your responsibilities will include:

  • Team Management
  • Lead and supervise a team of customer service representatives to ensure adherence to performance standards, productivity goals, and quality metrics.
  • Provide ongoing coaching, feedback, and support to team members to enhance their skills, performance, and professional development.
  • Conduct regular performance evaluations, set performance goals, and establish action plans to address performance gaps.
  • Foster a positive and motivating work environment that encourages teamwork, collaboration, and continuous improvement.
  1. Operational Excellence

The Profile

Qualifications:

  • Bachelor's degree or equivalent work experience.
  • Minimum of 2 years of experience in a BPO or customer service environment, with at least 2 years in a leadership or supervisory role.
  • Strong leadership skills with the ability to motivate, coach, and develop team members.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, clients, and stakeholders.
  • Proven track record of meeting and exceeding performance targets and KPIs.
  • Strong analytical and problem-solving abilities.
  • Ability to thrive in a fast-paced and dynamic work environment.
  • Knowledge of contact center technologies and systems.
  • Certification in leadership or management is a plus.

The Employer

Our client is at the forefront of delivering cutting-edge digital services and consulting to clients, boasting decades of unparalleled experience guiding clients through transformative journeys across more than ten countries.

We have other current jobs related to this field that you can find below

  • Customer Service Representative

    4 weeks ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Team Lead Customer Service Representative

    4 weeks ago

    Bengaluru, India Tiyasha Software Full time

    Tiyasha SoftwareThe RoleTeam Leader (BPO Background)Position Overview:We are seeking an experienced and dynamic Team Leader with a background in Business Process Outsourcing (BPO) to lead and supervise a team of customer service representatives. The Team Leader will be responsible for driving team performance, meeting targets, and ensuring the delivery of...

  • Customer Service Representative Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Job Description Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction. Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against...

  • Customer Service Representative Team Lead

    2 weeks ago

    Bengaluru/ Bangalore, India timesjobs Full time

    Job Description Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction. Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India RARR Technologies Full time

    Job Details - customer service representative:Job ID: SRC Job 131Job Title:- customer service representativeJob Type: PermanentJob Location: BangaloreTotal Experience:YearsSkills: Customer Service RepresentativePosted 20/06/2023Job Description:Customer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify...

  • Customer Service Representative

    4 weeks ago

    Bengaluru, India Inspiring Touch Full time

    Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction **Customer Service...

  • Customer Service Executive

    3 weeks ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Representative

    4 weeks ago

    Bengaluru, Karnataka, India North Star Academy Full time

    **Company: NorthStar Academy** We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. **About Us**: NorthStar Academy...

  • Customer Service Representative

    7 days ago

    Bengaluru, India Vinfinity Immigration LLP Full time

    **Call/WhatsApp: +91 96505 34904(Ms. Puja)** **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India North Star Academy Full time

    Company: NorthStar AcademyWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.About Us:NorthStar Academy is a leading...

  • Customer Service Representative

    1 week ago

    Bengaluru, India Altruist Technologies Pvt. Ltd Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

  • Customer Service Representative

    7 days ago

    Bengaluru, India ALTRUIST Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

  • Customer Service Representative

    7 days ago

    Bengaluru, India Startek Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

  • Customer Service Representative

    3 weeks ago

    Bengaluru, India Amnish HR Services Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India D2V Software Solutions Private Limited Full time

    **Job Title/Position**: Customer Service Representative / Sr. Customer Service Representative **Roles and Responsibilities**: - Handling Inbound Calls and Resolving customer complaints by investigating problems via phone, E-mail, Online chat and Social media. - Processing Orders and Assisting with Order Management. - Handling Complaints and Escalated...

  • Customer Service Representative

    3 weeks ago

    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Sr. Team Lead- Customer Support

    1 week ago

    Bengaluru, India Happiest Resume Full time

    Roles and Responsibility The SR. team Lead will assist in completing the duties of the customer service manager when the superior is not around. While ensuring that every task is done correctly and effectively and making sure that all aspects of customer service are established well. Sometimes, TL may need to assist the representatives with their process...

  • Customer Service Representative

    3 weeks ago

    Bengaluru, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. **Salary**: ₹14,000.00 - ₹25,000.00 per month Schedule: - Day shift **Education**: -...

  • Customer Service Representative

    7 days ago

    Bengaluru, Karnataka, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, India Talent Stag pvt. ltd Full time

    **Responsibilities** - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet...