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Sr. Team Lead- Customer Support

3 months ago

Bengaluru, India Happiest Resume Full time
Roles and Responsibility The SR. team Lead will assist in completing the duties of the customer service manager when the superior is not around. While ensuring that every task is done correctly and effectively and making sure that all aspects of customer service are established well. Sometimes, TL may need to assist the representatives with their process when required. TL is also responsible for helping in the development and execution of training programs for customer service representatives. Their goal is to increase customer satisfaction by providing the best customer service possible.

Sr Team Lead must be a good leader and have the initiative and know-how to handle people with different personalities.

Team Lead will be responsible for handling 3 different teams and their respective Team Leads

Team Lead must also have outstanding skills in analysis

Team Lead should have knowledge of KPI and TNI report

Proficiency with Microsoft Office suite and Google Docs

Preparing and presenting employee reviews

Organizing employee schedule

Taking disciplinary action when necessary

Ensuring a consistent standard of customer service

Motivating employees and ensuring a focus on the GOAL

Team Lead should have excellent oral and written communication skills.

Create and implement an effective customer loyalty program If you match the above-required criteria, please apply for the post