Customer Support Generalist

1 week ago

Bengaluru, India Join Our Team Full time

Here at Beyond, we are passionate about helping vacation rental owners and managers grow their business. Backed by Bessemer Venture Partners, we have grown to the global leader of short term rental revenue management systems that drive revenue growth. We attribute our success to our belief that the people are the most important part of a business, and our commitment to being a fantastic place to work.

Here at Beyond, we are passionate about helping vacation rental owners and managers grow their business. Backed by Bessemer Venture Partners, we have grown to the global leader of short term rental revenue management systems that drive revenue growth. We attribute our success to our belief that the people are the most important part of a business, and our commitment to being a fantastic place to work.

It's with that in mind that Beyond is looking to add a Customer Support Generalist to our growing team. Working in the CEST time zone and reporting to the Senior Manager of Global Support, you will have the opportunity to help support our internal teams and accelerate our growth. We believe in bringing your whole self to work. We are committed to building a diverse team and embracing an inclusive culture. If you are looking to get in on the ground floor of a high-growth startup and be a part of a founding team, we're excited to chat with you.

Before reading further...

**As our Customer Support Generalist, you'll be responsible for**:

- Supporting our internal Customer Experience Team by fulfilling Partner Requests
- Uploading settings in Bulk for our Partners
- Assisting in Property Management System Migrations
- Adding newly translated articles to our Help Center and updating existing articles
- Collaborating cross-functionally to share and learn from best practices
- Assisting our Customer Success team to prep for Executive Business Reviews
- Assisting our Customer Success team with Booking Reviews
- Be ready to assist other areas of the business as needed

**So what kind of person are we looking for in this role? The person who will be successful in this role will be**:

- **Curious**:By nature, you have a knack for learning the ins-and-outs of software
- **Going Beyond**:You love going above and beyond for teammates and customers
- **Detail Oriented**: You have a unique ability to proactively identify and address all customer concerns and colleague needs with thoroughness and precision.
- **Empathetic**: You provide thoughtful communication which is the foundation of strong relationships.
- **Outgoing**:You are enthusiastic and confident in your ability to quickly connect with new people
- 1+ years of experience working in Customer Support or Service
- Willing and able to work in the CEST Time Zone
- Fluent in Spanish
- Strong communication skill and experience communicating difficult, technical concepts in a professional and thoughtful way
- An empathetic approach with the ability to understand customer pain points and genuine desire to help our internal team resolve issues
- A drive to identify creative ways to improve the customer experience and don't hesitate to suggest new, out-of-the-box ideas
- The desire to dive into issues and understand what is going on beneath the surface. You know when something is over your head and are not afraid to ask for help
- Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently
- Ability to handle working in a fast-paced work environment
- Experience working with software or the ability to learn a wide variety of tools.
- Clear, concise, and effective written and oral communication skills.
- Familiarity with Property Management Systems and/or the vacation rental market
- Advanced Excel knowledge ex. Data matching, Vlookups, etc.
- Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
- Complete a writing assignment
- Meet with our Manager of Global Support for a deeper dive video conversation
- Meet with Director of Special Projects, and Head of Commercial
- Speak with our Co-Founder as a final step

**Company Values**:
We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.

**Benefits**:
Beyond offers a wide variety of benefits like: stock options, unlimited PTO, work from home office stipend, private health insurance and more You can learn more about our benefits by visiting our careers site

**We Care about Diversity, Equity and Inclusion**:
Please review our GDPR Statement here.

  • Customer Support Executive

    2 months ago

    Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...

  • Iam Generalist

    2 months ago

    Bengaluru, India Simeio Full time

    Role:_ IAM Generalist Location: Bangalore **Job Description**: - Should have a minimum 2+ years of experience implementing SailPoint projects and +4 Years on IAM / IGA space - Experience in development, testing, deployment, and post-deployment support. - Experience in supporting User acceptance testing, functional testing, and integration testing. - Strong...

  • Iam Generalist

    2 months ago

    Bengaluru, India Simeio Solutions Full time

    Role:_ IAM Generalist Location: Bangalore **Job Description**: - Should have a minimum 2+ years of experience implementing SailPoint projects and +4 Years on IAM / IGA space - Experience in development, testing, deployment, and post-deployment support. - Experience in supporting User acceptance testing, functional testing, and integration testing. - Strong...

  • Customer Support

    1 month ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Business Generalist

    1 month ago

    Bengaluru, India SuperPe Full time

    Job Description:We are seeking a versatile and proactive individual to join our team as a Business Generalist. In this role, you will be responsible for a wide range of tasks encompassing operations handling, customer support, dispute resolution, and administrative activities. As a key member of our team, you will play a crucial role in ensuring smooth...

  • Business Generalist

    1 month ago

    Bengaluru, India SuperPe Full time

    Job Description: We are seeking a versatile and proactive individual to join our team as a Business Generalist. In this role, you will be responsible for a wide range of tasks encompassing operations handling, customer support, dispute resolution, and administrative activities. As a key member of our team, you will play a crucial role in ensuring smooth...

  • Business Generalist

    1 month ago

    Bengaluru, India SuperPe Full time

    Job Description:We are seeking a versatile and proactive individual to join our team as a Business Generalist. In this role, you will be responsible for a wide range of tasks encompassing operations handling, customer support, dispute resolution, and administrative activities. As a key member of our team, you will play a crucial role in ensuring smooth...

  • Customer Support

    1 month ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...

  • HR Generalist

    1 month ago

    Bengaluru, India Allegis Global Solutions Full time

    Job DescriptionAs an HR Generalist, you will demonstrate a strong commitment to the mission, values and people practices of the organization. In close coordination with the HRBP, you will contribute to the enhancement and delivery of people objectives that emphasize quality, productivity standards, and a superior workforce. You will be supporting all...

  • HR Generalist

    2 weeks ago

    Bengaluru, India Allegis Global Solutions Full time

    Job DescriptionAs an HR Generalist, you will demonstrate a strong commitment to the mission, values and people practices of the organization. In close coordination with the HRBP, you will contribute to the enhancement and delivery of people objectives that emphasize quality, productivity standards, and a superior workforce. You will be supporting all...

  • People Operations Generalist

    7 days ago

    Bengaluru, India project44 Careers Full time

    As the **People Operations Generalist**, you will take care of all HR related matters for our local team members in India. We are looking for a skilled HR professional, who can lead the complete Employment Journey and drive all HR processes in our office. If you thrive on versatile tasks in a dynamic environment, this is the opportunity for you to make an...

  • Human Resources Generalist

    3 weeks ago

    Bengaluru, India Alpha Variance Solutions Full time

    Job Title: HR Generalist (MUST KNOW ZOHO Payroll ) Location: Bangalore, India NOT A WFH ROLE. ONSITE BANGALORE ONLY Company Overview: Founded in 2015, woman-owned Alpha Variance Solutions was created to address the most common and simplest need in the ERP implementation industry: a partner who listens and can lead clients through a well-planned and...

  • Customer Support Associate

    5 days ago

    Bengaluru, India Child Support Foundation Full time

    Role-customer support Associate qualification-puc/Graduate Languages-english Hindi sal-17000-20000 **Job Types**: Full-time, Permanent, Fresher Schedule: - Day shift - Monday to Friday - Morning shift Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...

  • Customer Support Executive

    2 weeks ago

    Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    Work from Office - Qualification: Any Graduate - Experience: - 1 Year - 6 Days working - Rotational Shifts : (8 am - 8 pm) /9 hrs 1 Rotational Off - Work from Office - Salary CTC: Upto 25,000/- per month* - Quarterly Bonus: 3,744 **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: -...

  • Customer Support Associate

    7 days ago

    Bengaluru, India Child Support Foundation Full time

    Compnay: Altuist Role :Customer support Associate Qualification: Graduate Languages:Eng ,Hin Loc:kudlu :Gate Timeings:Mon-Fri **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹17,000.00 - ₹21,000.00 per month Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly...

  • Generalist, Business Support Unit

    2 months ago

    Bengaluru, India DBS Bank Full time

    Generalist, Business Support Unit-(WD56868) Job Title -  Business Support Unit – Credit Documentation Section/ Business Area -  IBG IN – IBG COO Reporting to -  Regional Head – BSU – Large and Mid-Corporate Job Purpose: The position is there to provide documentation related support (including Mortgage) to Mid and Large Corporate clients to...

  • Generalist, Business Support Unit

    2 weeks ago

    Bengaluru, India DBS Bank Full time

    Generalist, Business Support Unit-(WD56868) Job Title -  Business Support Unit – Credit Documentation Section/ Business Area -  IBG IN – IBG COO Reporting to -  Regional Head – BSU – Large and Mid-Corporate Job Purpose: The position is there to provide documentation related support (including Mortgage) to Mid and Large Corporate clients to...

  • Job hiring- Generalist Communication for Jain

    1 week ago

    Bengaluru, India Jain Group of institutions (JGI) Full time

    HIRING ALERT **JAIN COLLEGE** **#hiring: Generalist Communication #JainCollege** About Company: JAIN Group successfully operates 85 educational institutions with 51,600 students and 6,450 employees engaged at the K-12, undergraduate and postgraduate levels spread across 64 campuses pan India. A leader in the education sector and a pioneer in the venture...

  • Human Resources Generalist

    1 month ago

    Bengaluru, India Alpha Variance Solutions Full time

    Job Title: HR Generalist (MUST KNOW ZOHO Payroll ) Location: Bangalore, India NOT A WFH ROLE. ONSITE BANGALORE ONLYCompany Overview: Founded in 2015, woman-owned Alpha Variance Solutions was created to address the most common and simplest need in the ERP implementation industry: a partner who listens and can lead clients through a well-planned and executed...

  • Customer Support Executive

    2 weeks ago

    Bengaluru, India Child Support Foundation Full time

    Hindi is mandatory - Initiating calls with potential customers over the phone. - Asking questions to engage customers and keep the conversation going. - Listening to the customers' needs to generate repeat sales. - Gathering and documenting customer information, payment methods, purchases, and reactions to products. - Keeping up to date on all products and...