Intel Generalist

Careers_
- site to apply._

Role: Intel Generalist.

Experience: 2+ Years.

Location: Bangalore.

About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

About the Position:
You will be responsible for supporting customers with emerging hardware, services, and software related to compute architecture. The Intel Generalist will be responsible for a variety of support items, including, but not limited to, escalation support, membership reviews, regional support, system defect prevention, participation in enhancement meetings, and special projects as assigned by the client.

What will you do?
- Provide global escalation support across different software and product lines.
- Engage all tickets with urgency, with excellent customer experience at heart of all you do.
- Support sales lead sourcing team with administrative duties.
- Escalate and Deescalate tickets to appropriate support channels.
- Accurately capture data within CRM.
- Share insights and trends back to leadership & client.
- Maintain a partner index updated with key data points.
- Work as part of global team but also autonomously when required.

Skills & Qualifications:

- Fluent / Native level of proficiency in English, both written and verbal.
- 2 years experience in similar workstream (Administration, ticket support, back office function).
- Exceptional attention to detail with the ability to articulate data insights and trends information.
- Slightly flexible with working hours to balance different regions.
- Experience with data sourcing / mining desirable.
- Problem-solving mindset and passionate about delivering excellent customer experience.
- Proficient use of Microsoft Office Suite (especially Outlook, Excel and PowerPoint).
- Experience working in multinational and multicultural environments is preferred.
- Working knowledge of Salesforce and/or other CRM tools is a plus.
- Fluent / Native level of proficiency in English, both written and verbal
- 2 years experience in similar workstream (Administration, ticket support, back office function)
- Exceptional attention to detail with the ability to articulate data insights and trends information
- Slightly flexible with working hours to balance different regions.
- Experience with data sourcing / mining desirable.
- Problem-solving mindset and passionate about delivering excellent customer experience.
- Proficient use of Microsoft Office Suite (especially Outlook, Excel and PowerPoint)
- Experience working in multinational and multicultural environments is preferred.
- Working knowledge of Salesforce and/or other CRM tools is a plus.

What’s in it for you?- We are a rapidly growing organization with opportunities across the globe.- We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development.- We are a people-first organization with policies and process that help you bring the best version of yourself into work.