Customer Success Executive
Found in: Talent IN C2 - 2 weeks ago
We are a team of experienced professionals dedicated to providing reliable and affordable bulk SMS services to businesses and organizations of all sizes. With our easy-to-use platform and top-notch customer support, we make it simple for you to reach your customers and clients through SMS messaging.
Our platform allows you to send mass texts to your entire contact list or targeted groups, schedule messages for future delivery, and track the results of your campaigns. Whether you need to send promotional offers, alerts, or other important information, our bulk SMS service has you covered. We are committed to delivering the best experience possible for our customers. If you have any questions or need assistance, our friendly support team is always here to help. Our experience across the years enables us to provide dedicated support & services any time, anywhere.
The Role
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
Ideal Profile
- You have at least 1 year experience within a Customer Success role, ideally within the Media & Entertainment, Other Services and Telecommunications industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are highly goal driven and work well in fast paced environments
- You are a strong team player who can manage multiple stakeholders
What's on Offer?
- Leadership Role
- A role that offers a breadth of learning opportunities
- Opportunity to make a positive impact
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