Customer Success Manager Software Product

1 month ago

hyderabad, India DDi Full time
Job Title:Customer Success Manager (SoftwareProduct) Location:Madhapur Hyderabad Telangana(OnSite)Job Type:FulltimeExperience:8 yearsEducation:Bachelor/Master in Computer Science (Preferably with MBA/PG inBusiness Administration/BusinessManagement)
JobDescription: DDi SmartTechnology is seeking an experienced and resultsdriven professionalfor the role of Success Project Manager. The ideal candidate willhave a minimum of 7 years of experience with a strong background inglobal/international client acquisition success and projectmanagement within the Software/IT product development industry. Asa Success Project Manager at DDi you will play a crucial role inensuring the successful execution of projects and the satisfactionof our globalclients.
Responsibilities: ProjectPlanning andExecution:
  • Developcomprehensive project plans including timelines milestones andresource allocation.
  • Lead project teams in thesuccessful execution of client projects ensuring ontime deliveryand highqualityoutcomes.
ClientRelationshipManagement:
  • Serve asthe main point of contact for clients maintaining strongrelationships throughout the projectlifecycle.
  • Address client inquiries concernsand feedback in a proactive and effectivemanner.
Global ClientAcquisition:
  • Workclosely with the business development team to understand clientrequirements and expectations.
  • Contribute tothe acquisition of global clients by providing project managementexpertise andinsights.
CrossFunctionalCollaboration:
  • Collaboratewith internal teams including development quality assurance andsales to ensure alignment and successful projectoutcomes.
  • Communicate project status risks andopportunities to stakeholders at alllevels.
RiskManagement:
  • Identifyand mitigate project risks ensuring that projects are deliveredwithin scope on time and withinbudget.
  • Implement effective risk managementstrategies to minimize potential projectdisruptions.
QualityAssurance:
  • Implementand oversee quality assurance processes to ensure the delivery ofhighquality products and services toclients.
  • Conduct postproject evaluations toidentify areas for improvement and implement lessons learned infutureprojects.

Qualifications:
  • Bachelors/Mastersdegree in Computer Science preferably with an MBA/PG in BusinessAdministration/Business Management.
  • Minimum of7 years of experience in project management within the Software/ITproduct development industry.
  • Proven trackrecord of successful global/international client acquisition andproject management.
  • Strong understanding ofproject management methodologies tools and bestpractices.
  • Excellent communication leadershipand interpersonal skills.
  • Ability to travelinternationally asrequired.

projectmanagement,client acquisition,pmp,software,data products,globalclient management

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