Zonal Program Manager

1 month ago

Kolkata, India ScaleneWorks Full time

YOU’LL BE OUR: Zonal Program Manager - Bangalore
YOU’LL BE BASED AT: Bangalore
YOU’LL BE ALIGNED WITH: Program Lead/ Program Ops Lead - Business Program
YOU’LL BE A MEMBER OF: Program Management

WHAT WILL I BE DOING?

As an Zonal Program Manager, you will be responsible for :
1. Managing day to day Sales, Service & Customers experience metrics with the swimlane for a region
2. Keeping track of retail partner / dealer metrics , experience
3. Work in Swimlanes (Cross Functional Teams , CFTs include Zonal Sales Managers / Area Sales managers, Regional Brand Managers, Marketing , Finance, Manufacturing, Legal,etc) and make sure metrics/ targets are achieved by resolution of any blockers / issues.
4. Work with Internal Stakeholders and resolve issues for smooth functioning of sales operations
5. Analysis & Presentation of different metrics of the different Zones to the Management.
6. Planning Sprints & PI (Program Increments), Execution , Sprint Retrospective
7. Manage & resolve escalations/ risks at HO level for customer / retail partner issues to make sure business continues as is.
a. Immediately Contain the issue so that we keep the business running while the issue is fixed permanently.
b. Raise the issue upstream so that the issue is resolved forever and not repeated again
c. Escalate at the right time
d. Be ruthless on the metrics.

WHAT KIND OF EXPERIENCE & SKILLS DO I NEED FOR THIS ROLE?

1. Cross functional stakeholder management at all levels to achieve desired outcomes (ZMs, ASMs, Zonal Vehicle Service Manager, Zonal Brand Manager, Sales Strategy, Finance, Legal, etc)
2. If you have worked as a TSM/ AMS in automotive, its an added advantage.
3. Worked in operations / Retail Sales - Automotive, FMCG for 4-5 years
4. Worked in a startup environment - 1-2 year
5. As the company is in a growth phase , you need to be passionate about hitting the targets by managing the flux. Be ruthless on the metrics (Intentionally repeated)
6. Have previously managed small business will be an added advantage

SOME ATTRIBUTES THAT YOU BRING TO THIS ROLE?
1. Never give up attitude
2. Knowledge of Agile is an additional bonus
3. Work independently with minimum guidance
4. Keeping calm & work with multiple stakeholders in stressful situations

WHAT SHOULD I HAVE GRADUATED IN?
1. Bachelors - BE / BTech (Mech/ Auto - Preferred, open to other branches)
2. Knowledge of Agile ways of working, Any certifications (Optional)
3. MBA (Optional)

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