Senior PMO Manager

6 months ago

Bengaluru, India HSBC Full time

Why join us?

In September 2023, Securities Services embarked on an ExCo restructure in readiness to deliver its ambitious multi-year strategic investment programme with the aim of transforming the business.

Within the Securities Services (SSV) business line, the Senior PMO Manager is an experienced change professional with oversight responsibility for:

Monitoring progress of all change and operating model initiatives across Regulatory, Mandatory and Strategic change programmes, providing QA where necessary Providing oversight of SSV portfolio change governance for consistency to maximize reporting re-use to senior MSS, GBM and Group forums Providing transparency for SSV change resource plans, skills and capabilities so it can act as arbiter to redeploy resources in line with programme demand Acting as a ‘bench’ to mobilize urgent, important SSV initiatives quickly and effectively Collaborating with global SSV and MSS business sponsors, execution owners and functional leads to maintain key measures of accountability, baselined plans and progress reporting Enabling focus to remain on execution, unblocking critical issues and areas of conflict, and reducing administrative burden by supporting execution reporting updates to MSS/GBM/Group

Opportunity:

Manages the delivery of the governance, reporting, planning and support services for a project or a portfolio, within COO enabling Securities Services to deliver change to our clients.

Working as a member of the Product and Portfolio Governance team, supporting the Project or Programme Manager to ensure delivery to agreed business plans within cost, quality and timescale objectives and to ensure that change is executed in line with, and using, the Securities Services Change policies and procedures

What you’ll do:

Programme/Project Set Up and Closure: Provides support to project set up and closure activities, including business case and Project Status Report (PSR) preparation, and Post Implementation Reviews (PIR). Governance and Reporting: Oversees production and collation of status reports and relevant management information, ensuring the right level of quality is achieved, across projects and workstreams, ensuring these are captured within our Project Management Processes, and included at relevant programme management/governance forums. Monitoring and Control: Implements established project methodologies to control, log, manage and monitor project timescales, resources, costs, risks, assumptions, change control, issues and dependencies; benefit realisation, milestones and outcomes; and budgets, ensuring the right level of quality is achieved and escalating as appropriate to overcome delays, difficulties or cost over-runs. Carries out data compilation, research and analysis and makes recommendations for improvement to processes. Planning: Apply knowledge and expertise in assisting with defining and implementing the overall planning approach, obtaining acceptance and buy-in to the approach from all stakeholders and ensures planning standards and guidelines are adhered to across project (s)/programme, providing guidance and coaching to colleagues as appropriate. In addition, the PMO Manager will provide oversight to ensure that detailed project/programme plans are in place to the right level of quality and that progress is monitored to project completion. Manages the preparation end to end of governance forums such as: Investment delivery committee, Health portfolio checks etc. Contributes to the business transformation with enhanced best practices, better MI and processes. Stakeholder Management: Engages with a diverse group of Stakeholders to influence required actions to meet project milestones and address risk. Internal/External Relationships: Builds and maintains relevant internal networks to share knowledge and best practice and to build the profile and capability of the PMO and change management Community. People and Self Development: Manages, motivates and develops assigned team members to create a high performing team. Risk: Continuously monitors projects for risk issues and regulatory compliance and ensures mitigating actions are in place.

Major Challenges

Transforming executive and management performance MI – scorecards, KPI, KRI and drivers

Managing a set of diverse skills to collectively deliver to the competing priorities

Work closely in collaboration across all levels

Maintain the discipline required under HSBC’s policies and procedures

Effectively prioritise activities (and manage expectations) given competing demands from multiple key stakeholders

Continuously adopt a pragmatic, flexible and responsive approach to meet quality and time standards

Maintain constructive and supportive working relationships with stakeholders

Provide meaningful MI to drive prioritisation and effectiveness

Role Context

Travel may be required as necessary

The role will operate within the bounds of the SSv. strategic plan

The role will involve daily interface across products, Finance and other business functions

Efficiently communicate and collaborate across the organisation

Ensure professional and client-focused approach undertaken by leaving positive impression on all internal and external parties

Understand, follow and demonstrate compliance with all relevant international and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alias, the Group Compliance policy

Maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators

Be aware of the Operational Risk scenario associated with the role and act in a manner that takes account of operational risk considerations

Management of Risk (Operational Risk / FIM requirements)

The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold. The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls (Compliance Policy / FIM requirements)

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Requirements

What you will need to succeed in the role:

Qualifications & Experience:

A high-quality degree level education Significant, demonstrable experience of operating in a similar role Evidence of continuing professional development in the field of PMO Management, for example 3PO Proven experience of implementing project control standards, including change control, financial management, risk management and reporting Change management / project management professional certification, for example Prince 2 or APM Process improvement methodologies, for example LEAN, Six Sigma, Work Out Proven experience of working within a formal change methodology/ framework. Financial Services / Banking ideally within Fund Servicing

Knowledge & Capabilities.

Candidates are expected to be point of excellence in:

Reporting

Project Mobilisation

Communication

Change Tracking and Review

Risk and Issue Management

Quality Assurance

Candidates are expected to be best practice in:

Business Case Development

Cost & Benefit Management

Scope Management

Resource Planning & Management

Investment Governance

Stakeholder Management

Candidates are expected to be competent in:

Resource Planning & Management

Oversight

Rapid Issue Resolution

Candidates should also:

Be a strong communicator both verbal and written with a comprehensive understanding of content and context.

Display good presentation skills and can tailor communication methods for the audience, environment and setting.

Engage stakeholders proactively.

Be an active listener and display good inter-personal, leadership and communication skills, able to work with individuals at all level.

Have the ability to build and maintain highly effective working relationships with colleagues, clients and third parties.

Be able to prioritise and manage conflicting demands by demonstrating good organisational skills.

Have a strategic mind-set, with strong conceptual, creative, and analytical content.

Demonstrate strong problem-solving skills and able to perform under pressure.

Display good negotiation and influencing skills and can use these skills appropriately.

Be able to take decisions within the scope of responsibility (Courageous integrity / Connected and collaborative approach in gathering information to make decision).

Be self-motivated and able to work independently, and under own initiative with a sense of ownership and accountability.

Be a positive, dynamic, and resilient individual, open to change and able to adapt to changing circumstances

Respond positively to challenge, showing consideration for others’ views and taking these into account when making decisions.

Have the ability to seek compromise and take people with you.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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