SAP C4C Cloud For Customer

2 months ago

Bengaluru, India 2coms Full time
LookingFor SAP C4C (Cloud For Customer) Professionals For Global ITMNC

GreetingsFrom 2COMSGroup
Location:PANINDIA

Experience:8years
MustHave:The candidate should have 5 years of relevant experience in SAP C4C(Cloud ForCustomer)

JobDescription:

Implementation experience of SAP Service Cloud (C4C) for a UtilityClient Drive the key activities of SAP Service cloudimplementations; integrating to backend S/4HANA utilities solutionCreate functional specifications and work with technicalconsultants on application customization Work with integration SMEsS/4HANA ABAP team on connection between SAP Sales & ServiceCloud and backend S/4HANA ISUenvironment.

Communicationarrangement and services setup SOAP services configuration and endpoints changes in S/4HANA and C4C Integrations for Utilitiessolution Indepth knowledge of business processes in Service CloudUtilities Call Centre solution. Handson experience in service Cloudmodule implementation


Well versed with Integrationtroubleshooting in C4C via Web Service Message Monitoring Handsonexperience with SAP Utilities Customer Service processes Exposureto Integration set up with various SAP and nonSAP systems Debug theissues due to S/4HANA upgrade and Integration to C4C service cloudimpacts Drive Workshops with Business and IT team MIMO processAddress management Utilities exception management BMD and TMDCustomer Inquiries Interactions and Requests Ticket ManagementExperience in Key user tools and screen adaptations Drive the keyactivities of SAP Service cloud implementations integrating tobackend S/4HANA ISU solution Familiar with the integration betweenthe utility (Elec and Gas) industrys C4C Service Cloud and SAPS/4HANA ISU using CPI

Familiar withBP Replication using Master Data System (MDG) between S/4 HANA andC4

Good tohave

B.S. Computer Science/SoftwareEngineering or equivalent Experience 48 years of Overall ITexperience with 4 5 years of experience with SAP Sales / Servicecloud in a Functional role. Exposure to Technical troubleshootingwill be an added advantage Aptitude to lead the team. Strongdebugging and problemsolving skills in SAP Sales and Service cloudCloud Platform Integration ECC and S4 and familiarity with ABAPDevelopment of Proxy s RFC modules and Idoc related developmentFamiliarity with SAP Cloud Platform Integration tool is a plus Wellversed with Agile Methodology can do Sprint planning create end toend Test cases & reviewdocuments





Looking For SAP C4C (Cloud For Customer) Professionals For GlobalIT MNC Greetings From 2COMS Group Location: PAN INDIA Experience:8+ years Must-Have: The candidate should have 5 years of relevantexperience in SAP C4C (Cloud For Customer) Job Description:Implementation experience of SAP Service Cloud (C4C) for a UtilityClient Drive the key activities of SAP Service cloudimplementations; integrating to backend S/4HANA utilities solutionCreate functional specifications and work with technicalconsultants on application customization Work with integrationSMEs, S/4HANA ABAP team on connection between SAP Sales &Service Cloud and back-end S/4HANA IS-U environment. Communicationarrangement and services setup, SOAP services configuration and endpoints changes in S/4HANA and C4C Integrations for Utilitiessolution In-depth knowledge of business processes in Service CloudUtilities Call Centre solution. Hands-on experience in serviceCloud module implementation Well versed with Integrationtroubleshooting in C4C via Web Service Message Monitoring Hands-onexperience with SAP Utilities Customer Service processes Exposureto Integration set up with various SAP and non-SAP systems Debugthe issues due to S/4HANA upgrade and Integration to C4C servicecloud impacts Drive Workshops with Business and IT team MIMOprocess, Address management, Utilities exception management, BMDand TMD Customer Inquiries, Interactions and Requests TicketManagement Experience in Key user tools and screen adaptationsDrive the key activities of SAP Service cloud implementations,integrating to backend S/4HANA IS-U solution Familiar with theintegration between the utility (Elec and Gas) industry's C4CService Cloud and SAP S/4HANA ISU using CPI Familiar with BPReplication using Master Data System (MDG) between S/4 HANA and C4Good to have B.S. Computer Science/Software Engineering orequivalent Experience 4-8 years of Overall IT experience with 4 5years of experience with SAP Sales / Service cloud in a Functionalrole. Exposure to Technical troubleshooting will be an addedadvantage Aptitude to lead the team. Strong debugging andproblem-solving skills in SAP Sales and Service cloud , CloudPlatform Integration , ECC and S4 and familiarity with ABAPDevelopment of Proxy s, RFC modules and Idoc related developmentFamiliarity with SAP Cloud Platform Integration tool is a plus Wellversed with Agile Methodology, can do Sprint planning, create endto end Test cases & review documents

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