SAP C4C Cloud For Customer Implementation Specialist
2 weeks ago
We are seeking a highly skilled SAP C4C Cloud For Customer professional to join our team at 2COMS Group. The ideal candidate will have a strong background in SAP Service Cloud (C4C) implementation, with a focus on utility clients.
Key Responsibilities- Drive the implementation of SAP Service Cloud (C4C) for utility clients, integrating with backend S/4HANA utilities solutions.
- Create functional specifications and work with technical consultants on application customization.
- Collaborate with integration SMEs and S/4HANA ABAP teams to establish connections between SAP Sales & Service Cloud and backend S/4HANA IS-U environments.
- Configure communication arrangements, services setup, and SOAP services for S/4HANA and C4C integrations.
- Develop in-depth knowledge of business processes in Service Cloud Utilities Call Centre solutions.
- Implement service Cloud module implementations and troubleshoot integration issues via Web Service Message Monitoring.
- Provide expertise in SAP Utilities Customer Service processes and integration setup with various SAP and non-SAP systems.
- Debug issues related to S/4HANA upgrades and integration impacts on C4C service cloud.
- Lead workshops with business and IT teams to drive key activities and process improvements.
- 5+ years of relevant experience in SAP C4C (Cloud For Customer)
- Strong background in SAP Service Cloud (C4C) implementation, with a focus on utility clients
- Excellent communication and collaboration skills
- Ability to lead teams and drive process improvements
- Strong debugging and problem-solving skills in SAP Sales and Service cloud
- Familiarity with Cloud Platform Integration, ECC, and S4, as well as ABAP development
We offer a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and experienced SAP C4C Cloud For Customer professional, we encourage you to apply for this exciting opportunity.
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