SAP c4c

1 week ago

Bengaluru Karnataka, India PeopleLogic Business Solutions Full time

**Business Process Analysis**:

- Analyze client's sales and service processes to identify inefficiencies and improvement opportunities.
- Map current processes to C4C functionalities and identify gaps.
- Work with clients to define and document desired business processes within C4C.
- **System Configuration and Customization**:

- Configure C4C modules like Sales and Service based on client requirements.
- Customize standard functionalities using configuration options and business rules.
- Develop extensions and integrations with other systems using tools like SAP Cloud Platform Integration Suite.
- **Testing and Documentation**:

- Create and execute test cases to ensure C4C functions as designed.
- Document system configurations, customizations, and test results.
- Train end-users on the new C4C system and functionalities.

**- Ongoing Support and Optimization**:

- Provide ongoing support to users, troubleshoot issues, and resolve problems.
- Monitor system performance and suggest improvements.
- Analyze user feedback and recommend further system enhancements.

**Additional Skills and Requirements**:

- Strong understanding of CRM concepts and best practices.
- In-depth knowledge of SAP C4C functionalities and configuration options.
- Excellent communication and presentation skills.
- Ability to work collaboratively with clients and stakeholders.
- Project management skills and the ability to meet deadlines.
- SAP C4C certification is a plus.

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