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Sales Order Administrator

2 months ago

Hyderabad, India Orbcomm Full time

Join Us as a Sales Order Administrator 
 
Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we’re on the hunt for a passionate Sales Order Administrator who thrives in a fast-paced, agile setting. We want you to transform your ideas into action and drive our mission forward 

Why You’ll Love Working Here:

As a key member of our Customer Support team, you will play a vital role in ensuring our customers receive top-notch assistance. You’ll handle queries regarding ORBCOMM’s products, efficiently processing orders, and troubleshooting issues. You’ll be the bridge between our customers and internal teams, ensuring timely resolution and satisfaction. With a flexible hybrid working schedule, you can enjoy the best of both worlds—engaging in-person collaboration at our Hyderabad, India office, while also enjoying the autonomy and comfort of remote work. 

What You’ll Do:

Customer Query Management:Provide clear and professional support to customers via email and phone.Address inquiries related to ORBCOMM’s products, ensuring accurate information is communicated.Order Processing:Manage and process tickets/orders from customers and internal teams in a timely manner.Replace faulty in-warranty products and provide status updates on pending orders.Internal Collaboration:Collaborate with Tier 1/Tier 2 support, Operations, Account Management, and Sales teams.Coordinate with internal teams to follow up and process customer orders.Problem Resolution:Utilize troubleshooting skills to address and resolve technical or order-related issues.Review, correct, and manage customer and account data with a keen attention to detail.

Who You Are:

You’re a customer-focused professional with a knack for communication and problem-solving, ready to tackle challenges with agility and professionalism. If you have: 

Excellent written and verbal communication skills.Good typing skills with accuracy and attention to detail.A team-player attitude, strong work ethics, and the ability to follow processes rigorously.A willingness to learn new technologies and internal product lines.Proficiency in MS Office products.Graduation preferred, but not mandatory.Ability to manage heavy workloads and adapt to business needs.Strong logical troubleshooting skills.Willingness to commute independently when needed.

Then we want to meet you 

About Us:

At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com 

Ready to Join Us?

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. 

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.