Platform Engineer – ServiceNow
3 months ago
Qualifications:
Required
Bachelor’s Degree in computer science, information technology, or related field (or equivalent experience.) Minimum 7 years as a solution-driven professional in ServiceNow solutions. ServiceNow Mainline certifications across multiple ServiceNow products are expected. Experience and ability to design and deliver comprehensive enterprise-level ServiceNow solutions across ITSM, ITOM, Virtual Agents, and Service Catalog modules. Delivered solutions for at least 1 other area from the following: ITAM, APM, CSM, and HRSD/EC Pro. Azure DevOps integration experience. Develop dashboards and monitoring metrics, KPIs and service levels, providing data and reports Experience with ServiceNow transformation programs e.g., moving a single ServiceNow Portal, consolidating virtual agents, Support system deliverables and provide technical feedback during internal and external vendor audits. To provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices. Assessing architecture and solution designs to support stakeholder objectives, including alignment with ServiceNow implementation best practices, and staying OOTB. Excellent communication skills, both written and verbal. Demonstrable experience in Agile methodology and mindset. Strong understanding of ITIL frameworks Experience within the Life Sciences/ Pharma industry is preferable, but other complex and highly regulated industry experiences will be considered.-
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