Platform Engineer – ServiceNow

3 months ago


Mumbai, India Astellas Pharma Inc. Full time
Responsibilities and Accountabilities:Platform Development and Configuration: Design, develop, and configure business platforms to meet the specific needs of our organization. This could involve programming, configuring settings, and integrating various software solutions. System Integration: Ensure seamless integration between different business platforms and systems (e.g., integrating Aravo and ServiceNow systems) to enhance data flow and business processes. Performance Monitoring and Optimization: Regularly monitor the performance of business platforms, identify bottlenecks, and implement optimizations to improve efficiency and user experience. User Support and Training: Provide technical support to platform users, resolve issues, and conduct training sessions to ensure users can effectively utilize the platforms. Initiative Execution: Actively participate in and contribute to various initiatives, applying your specialized skills to achieve the objectives and expected Value. Contribute to the ongoing realization of Value from these enterprise platforms through continuous integration and deployment. Collaboration: Work collaboratively with team members within the subdivision and across other digital and business units. Continuous Learning: Engage in continuous learning and professional development to stay abreast of the latest trends and technologies in a specific area of expertise. Innovation: Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities. Reporting: Regularly report on the progress of the various Value Teams and outcomes to your Capability Lead and team members. Problem-Solving: Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions. Quality Assurance: Ensure the highest quality and consistency in the work delivered. Requirements

Qualifications:

Required

Bachelor’s Degree in computer science, information technology, or related field (or equivalent experience.) Minimum 7 years as a solution-driven professional in ServiceNow solutions. ServiceNow Mainline certifications across multiple ServiceNow products are expected. Experience and ability to design and deliver comprehensive enterprise-level ServiceNow solutions across ITSM, ITOM, Virtual Agents, and Service Catalog modules. Delivered solutions for at least 1 other area from the following: ITAM, APM, CSM, and HRSD/EC Pro. Azure DevOps integration experience. Develop dashboards and monitoring metrics, KPIs and service levels, providing data and reports Experience with ServiceNow transformation programs e.g., moving a single ServiceNow Portal, consolidating virtual agents, Support system deliverables and provide technical feedback during internal and external vendor audits. To provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices. Assessing architecture and solution designs to support stakeholder objectives, including alignment with ServiceNow implementation best practices, and staying OOTB. Excellent communication skills, both written and verbal. Demonstrable experience in Agile methodology and mindset. Strong understanding of ITIL frameworks Experience within the Life Sciences/ Pharma industry is preferable, but other complex and highly regulated industry experiences will be considered.

  • Mumbai, Maharashtra, India Astellas Pharma Inc. Full time

    Job Title: Platform Engineer – ServiceNowAbout the Role:We are seeking a highly skilled Platform Engineer to join our team at Astellas Pharma Inc. as a ServiceNow Platform Engineer. As a key member of our team, you will be responsible for designing, developing, and configuring business platforms to meet the specific needs of our...


  • Mumbai, Maharashtra, India ServiceNow Full time

    About the RoleWe are seeking a highly skilled Senior Technical Consultant to join our team at ServiceNow. As a key member of our Customer Outcomes Expert Services team, you will be responsible for configuring our platform in Technology Workflows based on leading practices.Key ResponsibilitiesLead workshops with customers and partners to assess current...


  • Mumbai, India ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...


  • Mumbai, Maharashtra, India Astellas Pharma Inc. Full time

    Job SummaryWe are seeking a highly skilled ServiceNow Platform Engineer to join our team at Astellas Pharma Inc. This is a unique opportunity to leverage your expertise in ServiceNow solutions to drive business growth and improvement.Key ResponsibilitiesDesign, develop, and configure business platforms to meet the specific needs of our organization.Ensure...


  • Mumbai, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role: The Customer Outcomes Expert Services Senior Technical Consultant is responsible for configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer...


  • Mumbai, Maharashtra, India Duck Creek Technologies Full time

    Unlock your career potential and shape the future of the property and casualty (P&C) and general insurance industry with Duck Creek Technologies.About UsDuck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We empower our employees with the choice to work from an...


  • Mumbai, Maharashtra, India Duck Creek Technologies Full time

    Job DescriptionAbout the Role:We are seeking a skilled ServiceNow Platform Developer to join our team at Duck Creek Technologies. As a key member of our organization, you will be responsible for the development, configuration, and ongoing management of the ServiceNow platform to ensure its optimal performance and alignment with business needs.Key...


  • Mumbai, Maharashtra, India Duck Creek Technologies Full time

    Helping careers take flight at Duck Creek Technologies means being part of a team that is reshaping the insurance industry. As a ServiceNow Platform Developer and Administrator, you will be responsible for the development, configuration, and ongoing management of the ServiceNow platform to ensure its optimal performance and alignment with business needs.Key...


  • Mumbai, Maharashtra, India Duck Creek Technologies Full time

    About Duck Creek TechnologiesDuck Creek Technologies is a leading provider of intelligent solutions for the property and casualty (P&C) and general insurance industry. We empower insurers to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations.Job SummaryWe are seeking a highly skilled ServiceNow Platform Developer and...


  • Mumbai, Maharashtra, India Duck Creek Technologies Full time

    About the RoleDuck Creek Technologies is seeking a highly skilled ServiceNow Platform Developer and Administrator to support the development, configuration, and ongoing management of our ServiceNow platform. As a key member of our team, you will be responsible for ensuring the optimal performance and alignment of the platform with our business needs.Key...

  • GenAI Architect

    2 days ago


    Mumbai, Maharashtra, India ServiceNow Full time

    Job Title: GenAI ArchitectAbout the Role:We are seeking a highly skilled GenAI Architect to join our team at ServiceNow. The successful candidate will have a strong background in AI technology and experience with ServiceNow's GenAI capabilities.Lead complex projects and provide technical advice to customers on how to best utilize ServiceNow...


  • Mumbai, Maharashtra, India Duck Creek Technologies Full time

    Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.WHO WE AREDuck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on...


  • Mumbai, Maharashtra, India ServiceNow Full time

    About the RoleThe Senior Technical Consultant is a key member of our ServiceNow Platform configuration team, responsible for implementing leading practices in technology workflows to deliver customer outcomes. This role requires a deep understanding of ServiceNow technical standards and the ability to provide prescriptive guidance and leadership to customers...


  • Mumbai, Maharashtra, India ServiceNow Full time

    Job DescriptionThe ServiceNow Global Partners and Channels (GPC) Ecosystem organization is a strategic pillar and seen as the growth engine for the company. We are looking for a dynamic leader who thrives in a fast-paced working environment and who can play an integral role in managing ServiceNow relationships within our partners for the Enterprise South...


  • Mumbai, India Duck Creek Technologies Full time

    Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to...

  • GenAI Architect

    3 weeks ago


    Mumbai, India ServiceNow Full time

    Job DescriptionThe Team The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing guidance.  As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow...


  • Mumbai, Maharashtra, India ServiceNow Full time

    About the RoleWe are seeking a highly skilled GenAI Architect to drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow's GenAI capabilities and technical advisory activities.Key ResponsibilitiesLead complex, multi-disciplinary projects acting as an SME to solve complex customer issues related to...


  • Mumbai, Maharashtra, India ServiceNow Full time

    Job DescriptionThe ServiceNow Global Partners and Channels (GPC) Ecosystem organization is a strategic pillar and seen as the growth engine for the company. We are looking for a dynamic leader who thrives in a fast-paced working environment and who can play an integral role in managing ServiceNow relationships within our partners for the Enterprise South...


  • Mumbai, India ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Mumbai, Maharashtra, India ServiceNow Full time

    Job SummaryThe Senior Technical Consultant at ServiceNow is a key role that involves configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes. This position requires a deep understanding of customer engagements and the ability to lead workshops to assess current processes and...