Demand Manager

2 months ago

Gurugram, India Concentrix Full time
Description Create a long term forecast for Inbound contact centers using statistical models utilizing Python and Azure.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key Responsibilities:

  • Develop and maintain a comprehensive forecasting model, using regression analysis knowledge

  • Utilize Workforce Management tools to forecast call volume, AHT, and shrinkage to create staffing requirements

  • Collaborate with tactical Workforce teams

  • Determine yearly, monthly, daily and intraday staffing requirements by gathering data on contact center statistics, marketing campaigns, system events, etc.

  • Coordinate and facilitate collaboration with Operations leadership, Marketing, Human Resources, Finance, IT, other outsourced partners to capture forecast and staff impacting activities

  • Manage forecast results by providing feedback, input and reporting to business partners to develop more scientific and accurate forecasting methodology

  • Align call demand with agent supply to achieve key performance objectives (service level, utilization, budgeting, etc.)

  • Provide long-term forecasts to Operations leaders and product owners in support of future strategic initiatives

  • Conduct workforce simulations to provide advice regarding the impact of business strategies within contact centers

  • Provide medium and short term forecast to account for changes in campaigns or volume disruptors

Key skills and knowledge:

  • Develop and maintain a comprehensive forecasting model using Regression, Time Series.

  • Liaising with stakeholders with regards to Forecast generated and making adjustments if required.

  • Experience normalizing and utilizing historical data for forecasting

  • Strong business acumen combined with exceptional communication skills

  • Exceptional analytical, problem solving and decision-making skills

  • A deep understanding of numbers and ability to use statistical modeling

  • Ability to provide business insight to multiple levels of management with appropriate level of detail

  • Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment

  • Highly skilled in Mathematical and Statistical modelling (Rstudio, python)- good to have

Qualification : Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Gurgaon Building 14 - 11F, Tower D

Language Requirements:

Time Type:

Full time

  • Manager- Demand Planning

    1 week ago

    Gurugram, India Reckitt Full time

    Manager- Demand Planning City: Gurugram We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest...

  • Manager- Demand Planning

    5 days ago

    gurugram, India Reckitt Full time

    Manager- Demand Planning City: Gurugram We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the...

  • Demand Planner

    1 day ago

    Gurugram, Haryana, India Agro Tech Foods Limited Full time

    To lead the Demand Planning (DP) Process in company. To create a baseline Demand Plan for Finished Goods for all the channels and to work with all stake holders to finalize month’s Demand Plan as per the timeline. Also, to analyze and work with Sales to improve the Sales Forecast accuracy. **Responsibilities**: Key Decisions - Developing the Base Demand...

  • Assistant Manager, Demand Generation

    3 weeks ago

    gurugram, India Cvent Full time

    Overview: Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help...

  • Assistant Manager, Demand Generation

    1 week ago

    gurugram, India Cvent Full time

    Overview: Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help...

  • Demand Manager

    2 months ago

    gurugram, India Concentrix Full time

    Description Create a long term forecast for Inbound contact centers using statistical models utilizing Python and Azure. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their...

  • Demand Manager

    1 week ago

    gurugram, India Concentrix Full time

    Description Create a long term forecast for Inbound contact centers using statistical models utilizing Python and Azure. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their...

  • Product Manager

    2 weeks ago

    Gurugram, India Airtel Business Full time

    Product development and management, sales support and enablement of BoD (Bandwidth on Demand) for Internet/MPLS Service in Domestic and International markets with the objective of ensuring increase in product and service profitability, customer experience enhancement and market competitiveness; formulating product strategy & product roadmap including GTM...

  • Product Manager

    2 weeks ago

    Gurugram, India Airtel Business Full time

    Product development and management, sales support and enablement of BoD (Bandwidth on Demand) for Internet/MPLS Service in Domestic and International markets with the objective of ensuring increase in product and service profitability, customer experience enhancement and market competitiveness; formulating product strategy & product roadmap including GTM...

  • Senior Demand Generation Manager

    1 week ago

    Gurugram, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Demand Generation Executive

    1 day ago

    Gurugram, Haryana, India Kodehash Technologies Pvt Ltd Full time

    **Job Brief**: We are looking for a Demand Generation Executive to develop and implement strategies to generate leads and revenue for the company. You will be responsible for working closely with the sales and marketing teams to align efforts and using data and analytics to measure and improve performance. **Responsibilities**: - Develop and implement...

  • Demand Generation Specialist

    4 weeks ago

    gurugram, India Markeeters.com Full time

    Job DescriptionResponsibilities: Develop and execute data-driven B2B SaaS demand generation strategies: Leverage your industry knowledge to tailor campaigns using email marketing tools, CRM customer profiling, LinkedIn outreach (including Sales Navigator and Ads), and other relevant channels. Your goal is to drive targeted lead generation and customer...

  • Demand Generation Specialist

    1 month ago

    Gurugram, India Markeeters.com Full time

    Job DescriptionResponsibilities:Develop and execute data-driven B2B SaaS demand generation strategies: Leverage your industry knowledge to tailor campaigns using email marketing tools, CRM customer profiling, LinkedIn outreach (including Sales Navigator and Ads), and other relevant channels. Your goal is to drive targeted lead generation and customer...

  • Demand Planner India

    1 month ago

    Gurugram, Haryana, India Crocs, Inc. Global Jobs Full time

    Crocs, Inc. (NASDAQ: CROX) is a world leader in innovative casual footwear for men, women and children. The company offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs shoes feature Croslite material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight,...

  • Senior Data Specialist I

    4 weeks ago

    gurugram, India AXA Group Full time

    Senior Data Specialist I, Strategic Demand Management Gurgaon, Haryana, India AXA XL recognizes data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should not only be high quality, but also actionable – enabling AXA XL’s executive leadership team to maximize benefits...

  • Senior Data Specialist I

    4 weeks ago

    Gurugram, India AXA Group Full time

    Senior Data Specialist I, Strategic Demand Management Gurgaon, Haryana, India AXA XL recognizes data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should not only be high quality, but also actionable – enabling AXA XL’s executive leadership team to maximize benefits...

  • Demand Supply Planning Manager

    2 months ago

    Gurugram, India A MNC Manufacturing Company Full time

    Role: Manager, Materials ManagementExp: 5 Years+Qualifications: Full time MBA from Tier1/Tier2 institutesLocation: GurgaonWork Mode: Hybrid (2 days WFO)Key Skills: Demand Planning, Sales Forecasting, Inventory PlanningWhat is the role?Collaborate with Sales and Marketing to develop a sales forecast guiding the Supply Chain for targeted sales and delivery...

  • Demand Supply Planning Manager

    2 months ago

    Gurugram, India A MNC Manufacturing Company Full time

    Role: Manager, Materials ManagementExp: 5 Years+Qualifications: Full time MBA from Tier1/Tier2 institutesLocation: GurgaonWork Mode: Hybrid (2 days WFO)Key Skills: Demand Planning, Sales Forecasting, Inventory PlanningWhat is the role?Collaborate with Sales and Marketing to develop a sales forecast guiding the Supply Chain for targeted sales and delivery...

  • Supply Demand and Procurement Executive

    2 weeks ago

    Gurugram, Haryana, India Ripplewalk Full time

    **Role Overview**: The Supply Demand & Procurement Manager is responsible for overseeing the supply chain operations, including demand forecasting, procurement, logistics, and warehouse management. This role ensures efficient and cost-effective management of the supply chain to support multiple base kitchens and outlets (takeaway and dining). **Daily...

  • Supply Demand and Procurement Executive

    2 weeks ago

    Gurugram, Haryana, India Ripplewalk Full time

    **Role Overview**: The Supply Demand & Procurement Manager is responsible for overseeing the supply chain operations, including demand forecasting, procurement, logistics, and warehouse management. This role ensures efficient and cost-effective management of the supply chain to support multiple base kitchens and outlets (takeaway and dining). **Daily...