ACES Program Manager
5 months ago
As part of Amazon mission to be the most customer-centric company, we are looking for the right people to help us to continue to improve our customer service processes, align them with customer requirements, and operationally our learning.
The Customer Service (CS) Amazon Customer Excellence System (ACES) Program Manager supports, coordinates and facilitates structured process improvement activities aligned to our business goals. He or she fosters a culture of continuous improvement, providing thought leadership to and influencing change at all levels in the organization. This role reports to the ACES Manager, working closely with the WW CS ACES team as well as all levels of management within the organization.
The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability. This person will need an ability to see the big picture/whole system and execute on grass root level to improve the overall network. Additionally, they are never satisfied with the status quo, can show success in following-up and getting things done and have the ability to thrive in a fast-paced, customer-centric and ever changing Customer Service environment.
Key Responsibilities:
- Facilitates the execution of the WW ACES strategy through local management and support teams.
- Leads and supports process improvement projects at the network level that may have a global impact.
- Coaches and trains management, CS Associates and project teams on ACES concepts and methodologies.
- Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
- Demonstrates discretion in coordination of project scoping and selection to align with business objectives.
- Oversees site project portfolio, assisting Kaizen Promotion Officers and individual project managers with execution and delivery of results.
- Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact.
- Communicates across all levels on project and program progress.
- Manages projects as assigned by Manager.
- Performs general duties to support and improve the CS ACES program locally and globally as part of WW CS ACES.
- Responsibilities are non-routine in nature and vary from day to day.
Consultative / Facilitative / Leadership:
- Work requires creativity and judgment.
- Ability to execute with total autonomy and deal with ambiguity
- Strong influencing skills and negotiation skills.
- Change Management
- Assisting teams in presenting data and conclusions clearly
BASIC QUALIFICATIONS
- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
-
Ac Technician
2 months ago
Hyderabad, Telangana, India Select Engineering & Systems Full timeJob Title: AC TechnicianJob Overview: The AC Technician is responsible for ensuring that air conditioning systems operate efficiently and effectively. This role involves diagnosing problems, performing repairs, and conducting regular maintenance on HVAC equipment to ensure optimal performance and longevity. Key Responsibilities: - **Installation**: Install...
-
Hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:At Amazon, we are always looking for ways to improve and reinforce the organization's dedication to data-driven decision making. Our Amazon Customer Excellence...
-
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:At Amazon, we are always looking for ways to improve and reinforce the organization's dedication to data-driven decision making. Our Amazon Customer Excellence...
-
hyderabad, India Ace Beveragez Pvt Full timeCompany Descriptionwe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Territory Sales Manager(Alcobev) at Ace Beveragez Pvt in Hyderabad. The Territory Sales Manager will be responsible for day-to-day sales activities in the assigned territory.QualificationsStrong sales and negotiation skillsExcellent communication and...
-
HR Manager | HR Manager
2 days ago
hyderabad, India HR Manager Full timeHR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799HR Manager / Senior HR GeneralistIdeal Experience: 5–10 years in HR, preferably in a generalist or managerial role.Salary Range: ₹6 to 7.2 LPAJob Summary:The HR Manager/Senior HR Generalist is responsible for overseeing and managing various HR...
-
hyderabad, India Ace Beveragez Pvt Full timeCompany Descriptionwe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Territory Sales Manager(Alcobev) at Ace Beveragez Pvt in Hyderabad. The Territory Sales Manager will be responsible for day-to-day sales activities in the assigned territory.QualificationsStrong sales and negotiation skillsExcellent communication and...
-
hyderabad, India Ace Beveragez Pvt Full timeCompany Description we suggest you enter details here Role Description This is a full-time on-site role for a Territory Sales Manager(Alcobev) at Ace Beveragez Pvt in Hyderabad. The Territory Sales Manager will be responsible for day-to-day sales activities in the assigned territory. Qualifications Strong sales and negotiation skills Excellent...
-
Operational Excellence Specialist, Finance ACES
14 hours ago
Hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Overview: AMAZONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By...
-
HR Manager
3 days ago
Hyderabad, India HR Manager Full time € 6,00,000 - € 7,20,000HR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799 HR Manager / Senior HR Generalist Ideal Experience: 5–10 years in HR, preferably in a generalist or managerial role. Salary Range: ₹6 to 7.2 LPA Job Summary: The HR Manager/Senior HR Generalist is responsible for overseeing...
-
Senior Program Manager
6 months ago
Hyderabad, India Microsoft Full timeOverview Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking a cloud-enabled world. Microsoft Dynamics 365 and Microsoft Power...
-
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Overview: AMAZONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By...
-
Air Conditioning Equipment Sales
6 months ago
Hyderabad, India Gamut HR Solutions Full timeCompany OverviewGamut HR Solutions will help you find the right kind of job! Gamut HR Solutions has 2-10 employees. Visit their website at gamuthrsolutions.com. The company is headquartered in Hyderabad.Job OverviewAir Conditioning Equipment Sales (ACES) Junior position with 2-4 years of experience. Full-Time employment located in Hyderabad.Qualifications...
-
Technical Program Manager
6 months ago
Hyderabad, India Microsoft Full timeOverview Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.Microsoft’s Azure Data engineering team is leading the transformation of analytics in...
-
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Manager role is responsible for end to end management of Brexit lanes UK EU. The job involves end to end business planning including but not limited to creating...
-
Program Manager/Asst. Program Manager
2 months ago
hyderabad, India TiE Hyderabad Full timePosition Opening: Program Manager/Assistant Program ManagerTiE Hyderabad is seeking a dynamic and experienced Program Manager to oversee and manage various programs and initiatives to promote entrepreneurship and foster innovation in the region. The Program Manager will play a key role in planning, executing, and evaluating programs, events, and initiatives...
-
Program Manager/Asst. Program Manager
2 months ago
Hyderabad, India TiE Hyderabad Full timePosition Opening: Program Manager/Assistant Program ManagerTiE Hyderabad is seeking a dynamic and experienced Program Manager to oversee and manage various programs and initiatives to promote entrepreneurship and foster innovation in the region. The Program Manager will play a key role in planning, executing, and evaluating programs, events, and initiatives...
-
Strategic Process Improvement Specialist
4 weeks ago
Hyderabad, Telangana, India ADCI HYD 20 SEZ - H94 Full timeAbout the RoleThe Customer Service (CS) Amazon Customer Excellence System (ACES) Program Manager supports, coordinates and facilitates structured process improvement activities aligned to our business goals. This senior leadership role fosters a culture of continuous improvement, providing thought leadership to and influencing change at all levels in the...
-
Program Manager
6 months ago
Hyderabad, India ANSR Global Corporation Full timeRoles and Responsibilities include: Successfully execute the large-scale incubation program for a multinational setting up a GCC in India. Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. demand management (working closely with US counterparts), scope, cost,...
-
Program Manager
3 months ago
hyderabad, India ANSR Global Corporation Full timeRoles and Responsibilities include: Successfully execute the large-scale incubation program for a multinational setting up a GCC in India. Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. demand management (working closely with US counterparts), scope, cost,...
-
Program Manager
1 month ago
hyderabad, India Cloud4C Services Full timeAbout Company: - Cloud4C, named a Visionary in the 2021 Gartner Magic Quadrant for Public Cloud IT Transformation Services is the world’s leading automation-driven, application-focused Cloud Managed Services Provider (MSP). - As one of the global leaders in multi-cloud migration and managed services, we support native and hybrid cloud environments with...
