Ops Assoc Mgr, Asia Pymts Proc

3 days ago

Bengaluru, India Australia and New Zealand Banking Group Limited (ANZ) Full time

Ops Assoc Mgr, Asia Pymts Proc

Ops Assoc Mgr, Asia Pymts Proc

Req ID: Department: Insto Banking Services Group Services Division: Institutional Location: Bengaluru

About the role

At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. 

The role is responsible to manage the deliverables and efficiency of the teams that are responsible for E2E processing of Payment Processing Operations. Role manages stakeholders, changes, transitions, escalations & complaints across various teams. Role requires understanding risks and exposures and building effective controls to reduce the risks. Understanding values policy and regulatory requirements and support the team in adhering to them and driving one agenda of Payment Operations Bangalore across the various teams. Developing and growing people to create an engaged workforce and managing domain expertise within various teams.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Bengaluru

Role Type: Permanent, Fulltime

What will your day look like

Improve teams Complex Productivity as per financial year target

Create FTE capacity through automation, process improvement, productivity, consolidation etc. and absorb additional work as per financial year target

Improve on cross-skill/upskill abilities from existing baseline of known processes

Improve Seat Utilisation as per financial year target

Monitor Output Per Paid Hour metric and ensure the required targets are met on a daily basis.

Ensure ATOM Rigour of the team is met on a weekly/monthly basis.

Monitor customer driven service level metrics and ensure service levels are accurately monitored and reported, including appropriate controls for the vertical.

Ensure quality and accurate reporting, in line with service levels to maximise satisfaction of the stakeholders to GM level.

Managing resiliency across hubs

Lead process and project delivery for the region in collaboration with hub and in-country teams.

Align process improvements with strategy for operations in relation to FTE management for the vertical.

Continuous improvement of processes and monitoring of operational cost reductions.

Ensure all processes are documented and fully compliant.

Ensure optimal resource loading and capacity planning to realise optimal service level delivery against minimal cost

Engagement, culture and diversity in the team.

People management and development plans for the team.

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work. 

To grow and be successful in this role, you will ideally bring the following:

Detailed knowledge of ANZ Payments Operations systems

Ability to manage stakeholders with conflicting priorities.

Strong commitment to working in a team orientated environment.

Detailed analytical skills, together with good written and oral communication skills.

Well-developed and demonstrable customer service skills

Understanding of Payments & Cash business and Group structure

You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

Job Posting End date: 25 Jun,

Job Posting End Date

05/07/, 11.59pm, (Melbourne Australia)

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