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KPO Manager Ops
1 week ago
## Description
### JOB DESCRIPTION
Skill: KPO Ops Manager
Role / Tier: Manager / Asso. Mgr T1
#### Required Qualifications:
Key Responsibilities:
- Managing the complexity associated with changes and service management.
- Allowing for innovation while minimizing the unintended consequences of change.
- Changes to existing services, e.g. expansion, reduction, change of supplier, acquisition or disposal of sections of user base or suppliers, change of requirements or skills availability.
- Migrating knowledge, systems, and operating capabilities between an outsourcing environment to an inhouse staff or vice versa.
- Establish & Manage Relationships / Engagement with the Clients.
- Ensure that the migrations are done in an effective manner.
- Responsible for following agreed governance model, escalation & communication plan.
- Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
- Participate in weekly and monthly calls with clients to understand the expectations and implement the required changes.
- Identify and drive continuous improvements and initiatives in process.
- To ensure that all internal/external customer queries are followed up on a timely basis.
- Collaborate with internal teams.
- To be the Key contact for all queries with specific transition assigned.
- Contributes towards the achievement of the company's strategic and operational objectives.
Skill Set:
- Excellent communication skills (verbal and written) and facilitation skills.
- Transparency.
- Confidentiality.
- Multitasking.
- Organizational skills.
- Analytics.
- Project Management.
- Change Management.
- Good Time Management Skills with the ability to plan and priorities.
- Critical & Analytical thinking.
- Should be process and result oriented.
- Good presentation and communication skills.
- Persuasive, collaborative, and influencing skills.
- Strong interpersonal skills to manage client expectations.
Transition Methodology:
Typically transition management methodology consists of five phases:
- Discovery and Assessment.
- Project Preparation.
- Solution Design and Planning.
- Transition Execution.
- Testing & Pilot.
- Steady State Turnover/Implementation.
Bangalore, Karnataka, India
## Other Locations
Hyderabad, Andhra Pradesh, India
## Job Type
Experienced
## Primary Skills
Project/Program Reporting
## Years of Experience
15
## Qualification
JOB DESCRIPTION
Skill: KPO Ops Manager
Role / Tier: Manager / Asso. Mgr T1
#### Required Qualifications:
Key Responsibilities:
- Managing the complexity associated with changes and service management.
- Allowing for innovation while minimizing the unintended consequences of change.
- Changes to existing services, e.g. expansion, reduction, change of supplier, acquisition or disposal of sections of user base or suppliers, change of requirements or skills availability.
- Migrating knowledge, systems, and operating capabilities between an outsourcing environment to an inhouse staff or vice versa.
- Establish & Manage Relationships / Engagement with the Clients.
- Ensure that the migrations are done in an effective manner.
- Responsible for following agreed governance model, escalation & communication plan.
- Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
- Participate in weekly and monthly calls with clients to understand the expectations and implement the required changes.
- Identify and drive continuous improvements and initiatives in process.
- To ensure that all internal/external customer queries are followed up on a timely basis.
- Collaborate with internal teams.
- To be the Key contact for all queries with specific transition assigned.
- Contributes towards the achievement of the company's strategic and operational objectives.
Skill Set:
- Excellent communication skills (verbal and written) and facilitation skills.
- Transparency.
- Confidentiality.
- Multitasking.
- Organizational skills.
- Analytics.
- Project Management.
- Change Management.
- Good Time Management Skills with the ability to plan and priorities.
- Critical & Analytical thinking.
- Should be process and result oriented.
- Good presentation and communication skills.
- Persuasive, collaborative, and influencing skills.
- Strong interpersonal skills to manage client expectations.
Transition Methodology:
Typically transition management methodology consists of five phases:
- Discovery and Assessment.
- Project Preparation.
- Solution Design and Planning.
- Transition Execution.
- Testing & Pilot.
- Steady State Turnover/Implementation.
No
## Job Posting
11/05/2024
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