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Associate - Ops Sup
7 days ago
Associate - Ops Sup:
Outer Ring Rd, Doddanekundi, Marathahalli, Bangalore, Karnataka, India
- Department
- Ops Support
- Job posted on
- May 2, 2023
- Employment type
- Full TimeJob Roles and Responsibilities:
- Answering or making calls to employers to verify the employment status of borrower
- Responding efficiently and accurately to employers and client
- Obtain the information and document it in a client approved template. Upload the same in client's system
- Follow up on orders where necessary
- Meet TAT and Quality matrix
- Handle escalations, investigate and eliminate root causes and handle reporting requests to support decision making.
- Support Managers in critical decisions making in the process which can be valuable in improving efficiency or quality.
- Lead by Example. Ensure working environment is stable and people feel motivated to participate and involved.
Qualification & Experience:
Educational qualification and years of experience required in any specific domain/skill for the role:
- Basic Degree completion (15 years of education).
- Excellent written and oral communications skills.
- Completed minimum of 6 Months in US Mortgage Voice Process
- Good exposure to MS office Excel
- Not on performance improvement plan / Counselling in last 6 months
- Should be willing to work in nightshift
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