KPO Manager Ops

2 weeks ago

Bengaluru, Karnataka, India timesjobs Full time
# KPO Manager (Ops) - CREQ186605

## Description

### JOB DESCRIPTION

Skill: KPO Ops Manager

Role / Tier: Manager / Asso. Mgr T1

#### Required Qualifications:

Key Responsibilities:

  • Managing the complexity associated with changes and service management.
  • Allowing for innovation while minimizing the unintended consequences of change.
  • Changes to existing services, e.g. expansion, reduction, change of supplier, acquisition or disposal of sections of user base or suppliers, change of requirements or skills availability.
  • Migrating knowledge, systems, and operating capabilities between an outsourcing environment to an inhouse staff or vice versa.
  • Establish & Manage Relationships / Engagement with the Clients.
  • Ensure that the migrations are done in an effective manner.
  • Responsible for following agreed governance model, escalation & communication plan.
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
  • Participate in weekly and monthly calls with clients to understand the expectations and implement the required changes.
  • Identify and drive continuous improvements and initiatives in process.
  • To ensure that all internal/external customer queries are followed up on a timely basis.
  • Collaborate with internal teams.
  • To be the Key contact for all queries with specific transition assigned.
  • Contributes towards the achievement of the company's strategic and operational objectives.

Skill Set:

  • Excellent communication skills (verbal and written) and facilitation skills.
  • Transparency.
  • Confidentiality.
  • Multitasking.
  • Organizational skills.
  • Analytics.
  • Project Management.
  • Change Management.
  • Good Time Management Skills with the ability to plan and priorities.
  • Critical & Analytical thinking.
  • Should be process and result oriented.
  • Good presentation and communication skills.
  • Persuasive, collaborative, and influencing skills.
  • Strong interpersonal skills to manage client expectations.

Transition Methodology:

Typically transition management methodology consists of five phases:

  • Discovery and Assessment.
  • Project Preparation.
  • Solution Design and Planning.
  • Transition Execution.
  • Testing & Pilot.
  • Steady State Turnover/Implementation.
## Primary Location

Bangalore, Karnataka, India

## Other Locations

Hyderabad, Andhra Pradesh, India

## Job Type

Experienced

## Primary Skills

Project/Program Reporting

## Years of Experience

15

## Qualification

JOB DESCRIPTION

Skill: KPO Ops Manager

Role / Tier: Manager / Asso. Mgr T1

#### Required Qualifications:

Key Responsibilities:

  • Managing the complexity associated with changes and service management.
  • Allowing for innovation while minimizing the unintended consequences of change.
  • Changes to existing services, e.g. expansion, reduction, change of supplier, acquisition or disposal of sections of user base or suppliers, change of requirements or skills availability.
  • Migrating knowledge, systems, and operating capabilities between an outsourcing environment to an inhouse staff or vice versa.
  • Establish & Manage Relationships / Engagement with the Clients.
  • Ensure that the migrations are done in an effective manner.
  • Responsible for following agreed governance model, escalation & communication plan.
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
  • Participate in weekly and monthly calls with clients to understand the expectations and implement the required changes.
  • Identify and drive continuous improvements and initiatives in process.
  • To ensure that all internal/external customer queries are followed up on a timely basis.
  • Collaborate with internal teams.
  • To be the Key contact for all queries with specific transition assigned.
  • Contributes towards the achievement of the company's strategic and operational objectives.

Skill Set:

  • Excellent communication skills (verbal and written) and facilitation skills.
  • Transparency.
  • Confidentiality.
  • Multitasking.
  • Organizational skills.
  • Analytics.
  • Project Management.
  • Change Management.
  • Good Time Management Skills with the ability to plan and priorities.
  • Critical & Analytical thinking.
  • Should be process and result oriented.
  • Good presentation and communication skills.
  • Persuasive, collaborative, and influencing skills.
  • Strong interpersonal skills to manage client expectations.

Transition Methodology:

Typically transition management methodology consists of five phases:

  • Discovery and Assessment.
  • Project Preparation.
  • Solution Design and Planning.
  • Transition Execution.
  • Testing & Pilot.
  • Steady State Turnover/Implementation.
## Travel

No

## Job Posting

11/05/2024

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