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Ops Assoc Mgr, Asia Pymts Proc
3 months ago
Ops Assoc Mgr, Asia Pymts Proc
Req ID: Department: Insto Banking Services Group Services Division: Institutional Location: BengaluruAbout the role
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.The role is responsible to manage the deliverables and efficiency of the teams that are responsible for E2E processing of Payment Processing Operations. Role manages stakeholders, changes, transitions, escalations & complaints across various teams. Role requires understanding risks and exposures and building effective controls to reduce the risks. Understanding values policy and regulatory requirements and support the team in adhering to them and driving one agenda of Payment Operations Bangalore across the various teams. Developing and growing people to create an engaged workforce and managing domain expertise within various teams.Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.Role Location: BengaluruRole Type: Permanent, Fulltime
What will your day look like
Improve teams Complex Productivity as per financial year target
Create FTE capacity through automation, process improvement, productivity, consolidation etc. and absorb additional work as per financial year target
Improve on cross-skill/upskill abilities from existing baseline of known processes
Improve Seat Utilisation as per financial year target
Monitor Output Per Paid Hour metric and ensure the required targets are met on a daily basis.
Ensure ATOM Rigour of the team is met on a weekly/monthly basis.
Monitor customer driven service level metrics and ensure service levels are accurately monitored and reported, including appropriate controls for the vertical.
Ensure quality and accurate reporting, in line with service levels to maximise satisfaction of the stakeholders to GM level.
Managing resiliency across hubs
Lead process and project delivery for the region in collaboration with hub and in-country teams.
Align process improvements with strategy for operations in relation to FTE management for the vertical.
Continuous improvement of processes and monitoring of operational cost reductions.
Ensure all processes are documented and fully compliant.
Ensure optimal resource loading and capacity planning to realise optimal service level delivery against minimal cost
Engagement, culture and diversity in the team.
People management and development plans for the team.
What will you bring?
We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.To grow and be successful in this role, you will ideally bring the following:Detailed knowledge of ANZ Payments Operations systems
Ability to manage stakeholders with conflicting priorities.
Strong commitment to working in a team orientated environment.
Detailed analytical skills, together with good written and oral communication skills.
Well-developed and demonstrable customer service skills
Understanding of Payments & Cash business and Group structure
You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?
Job Posting End date: 25 Jun,
Job Posting End Date
05/07/, 11.59pm, (Melbourne Australia)
