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Delivery Manager

5 months ago

Kolkata, India LEUTE PASSEN INDIA PRIVATE LIMITED Full time
DeliveryManagerLocation:KolkataWorkMode: WFOTotalExperience: 810YearsRelevantExperience: 45YearsExpectedCTC:NegotiableNoticePeriod: Immediate/30daysCommunication:Excellent Communication Skills (KeyFactor)
JobDescription:
  1. ServiceManagement: Deep understanding of service managementprinciples frameworks (such as ITIL) and best practices to ensureefficient and effective delivery of services. Includes incidentmanagement problem management change management and service levelmanagement.
  2. Client RelationshipManagement: Strong interpersonal and communicationskills to build and maintain relationships with clients. Ability tounderstand client requirements manage expectations and ensureclient satisfaction throughout the service deliveryprocess.
  3. Leadership:Possess leadership qualities to guide and motivate team members.Ability to delegate tasks provide clear directions and inspirecollaboration andteamwork.
  4. ProjectManagement: Oversee multiple projects orinitiatives. Strong project management skills to plan organize andcoordinate resources timelines anddeliverables.
  5. ProblemSolving:Adept at analyzing complex situations identifying problems andproposing effective solutions. Ability to think critically and makedecisions quickly to address servicerelatedchallenges.
  6. FinancialManagement: Knowledge of budgeting cost managementand financial planning to ensure service delivery stays withinbudget and aligns with financialgoals.
  7. ContinuousImprovement: Mindset of continuous improvement.Proactively identify areas for improvement implement processenhancements and drive efficiency in servicedelivery.
  8. TechnicalKnowledge: While not always required to be handsonwith technical aspects having a good understanding of IT systemsinfrastructure and emerging technologies can be valuable inunderstanding the service delivery landscape and effectivelycommunicating with technicalteams.

Howto Apply:Please send yourupdated resume to or call usat.

management,servicedelivery,communication skills,leadership,project,projectmanagement