Delivery Manager

1 week ago

Kolkata, India LTIMindtree Full time
Skills : Delivery Manager - TestingExperience : 16 - 19 YearsLocation : Kolkata

Mode of Working : 5 Days WFO

Job Description :Lead and Manage independent testing team Complex stakeholder management including business program directorsManage a wide range of service delivery and service assurance test programs in support of key initiativesPartner with other test team managers to coordinate daily end to end test activities to ensure test commitments are metManage resources with other test team managers to ensure adequate staffing levels are maintained in order to meet commitmentsDrive delivery excellence in testing programs by tracking SLAs and report to the customer on a regular basisKeep the Mindtree account manager up to date in a proactive fashion on customer issues and collaborate very closely with the delivery manager in finding resolutionsDefine Build priority technology product service for Southwest specific testing offerings update on an ongoing basis to be in line with market needs and company strategyDevelop unique Southwest specific testing differentiators in line with customer needs and market landscapeDrive functionaltechnology domain expertise in defined focus areas from testing perspectiveDevelop commercially successful solutions and frameworks in the Southwest specific testing areaDevelop Southwest specific third party product testing capabilitiesHelp innovate in existing test engagements and help implement as applicable latest innovations that are in place in other accountsOperational ExcellenceAchieve revenue targets by working with Southwest Account ManagerProvide Presales support for any testing opportunityManage Southwest specific testing solutions developmentInteract with testing practice and delivery to ensure right solution development for customerProduce and maintain Key Performance Indicators KPIs around the testing performed within the teamCoach and develop direct reports through staff meeting providing training opportunities and documentation of performance reviewsManage a continuous process improvement program within the teamOrganization ContributionsDemonstrate thought leadership in Testing domainFocus on building capabilities in Automation continuous improvement data analytics predictive modeling based on QA best practicesDrive tool and technology adoption for test management automation defect management initiativesBuild advance capabilities in travel and hospitality domain leveraging industry best practices and drive component solutionsTalent ContributionsSupport hiring develop and retain bestinclass talentSupport strong leadership pipeline

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