Custom Service Representative

1 month ago


Sany, India Acme Services Private Limited Full time
JobResponsibilities: Customer Interaction:Communicate with customers via phone email and chat demonstratingempathy active listening and professionalism at alltimes.
Issue Resolution: Identify customer concerns andfind effective solutions aiming for firstcontact resolutionwhenever possible while adhering to company policies andguidelines.
Product Knowledge: Maintain a deepunderstanding of the products or services to answer customerqueries and provide appropriate recommendationsaccurately.
Documentation: Accurately record customerinteractions transactions and issues in the CRM system ensuring acomprehensive record of customer interactions.
ProblemSolving: Analyze complex situations think critically andtake proactive steps to resolve issues collaborating with otherdepartments when necessary.
Compliance: Adhere tocompany policies industry regulations and ethical standardsensuring customer data privacy and security.
ContinuousImprovement: Participate in ongoing training and developmentprograms to enhance your skills and knowledge contributing toimproving customer service processes.
Feedback Handling:Gather customer feedback and report recurring issues or suggestionsto the appropriate teams for process improvement.
TeamCollaboration: Collaborate with fellow team members to shareinsights knowledge and best practices fostering a supportive workenvironment.

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