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Customer Service ociate

2 months ago

Sany, India TCP Corps Full time
OverviewThe CustomerService Associate plays a crucial role in ensuring customersatisfaction and fostering positive relationships with clients.They are responsible for addressing customer inquiries resolvingissues and providing exceptional service to maintain customerloyalty.
Keyresponsibilities
  • Respondto customer inquiries via phone email or inperson in a timely andprofessional manner
  • Resolve customer issues andcomplaints with patience and empathy
  • Processorders returns and exchanges accurately andefficiently
  • Provide product information pricingand availability to customers
  • Collaborate withinternal teams to address customer needs andconcerns
  • Maintain a high level of product andservice knowledge to effectively assistcustomers
  • Handle customer escalations andfollow through to ensure resolution
  • Assist inmaintaining customer accounts andrecords
  • Participate in training to stay updatedon product knowledge and customer servicetechniques
  • Adhere to company policies andprocedures while delivering exceptionalservice
  • Contribute to team goals andinitiatives to improve overall customersatisfaction
  • Assist in monitoring andresponding to customer reviews andfeedback
  • Identify opportunities for process andservice improvements
  • Assist in variousadministrative tasks asneeded

Requiredqualifications
  • Highschool diploma or equivalent; postsecondary education is aplus
  • Prior experience in a customer service orretail environment
  • Strong communication andinterpersonal skills
  • Ability to remain calm andprofessional in stressful situations
  • Excellentproblemsolving abilities
  • Proficient in usingcustomer service software and tools
  • Ability tomultitask and prioritize in a fastpacedenvironment
  • Attention to detail and accuracy inhandling customer information and orders
  • Teamplayer with a positive attitude and willingness tolearn
  • Ability to adapt to new processes andchanges
  • Knowledge of customer serviceprinciples and practices
  • Basic computer skillsand knowledge of office software
  • Flexibility towork in shifts including evenings andweekends
  • Understanding of company products andservices
  • Ability to handle high call volumesand customer traffic

teamplayer,computer skills,customersatisfaction,multitasking,teamwork,attention to detail,customerservice,flexibility,problem-solving,communication,adaptability