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Customer Service Representative
2 months ago
Jobdescription: We are looking for aRecruitment associate to join our Talent Acquisition team and helpcandidates complete their applicationperform screening ofcandidates schedule/reschedule their first day and share first daydetails with new employees. This will involve interact withcandidates via email phone call instant messagingResponsibilities:
Make outbound calls to thecandidate and motivate them to complete jobapplication. Schedule/reschedule first dayof work for the employees and sharing necessaryinformation. Review application form andmake sure all the details are filled appropriately. Handle inbound calls and resolve candidatesqueries. Respond to candidates queries overemail/text. Resolve queries on a ticketingplatform. Knowledge of Service now will be addedadvantage Provide excellent experience tothe candidates. Maintaining a quality scoreof 90% and above throughout. Escalateissues and seek advice when faced with complexissues/problems
Requirements:
Fresher or Work experience in an international contact centreenvironment (preferably USA) in making/receiving calls. Experience working and delivering under stricttimeline.
Should have neutral accent
Excellent communication skills (verbal and written).
Anability to handle sensitive and confidentialinformation.
Agile and flexible with workschedule.
Experience working and navigation on multiplesystems/tools.
Logical and analytical thoughtprocess.
Willing to work in any US shift(EST/CST/MST/PST).
Willing to work in rotational shiftsand rotations week off as and whenrequired
