Guest Service Associate
4 months ago
Company Description
Job Description
People Management
Helps in creating a positive and highly motivated working environment that promotes and develops teamwork. Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section. Attend training as scheduled by management.Guest Loyalty
Promptly and actively obtains feedback and preference from guest. Provides engaging arrival and departure experience to all guests. Enroll maximum guests to Le Club. Achieves guest delight through friendly and proficient services at the time of arrival / departure. Must have knowledge of membership levels of Le Club Accor program.Operational Processes
At the start of the each shift, all shift back up reports, get familiarized with: Room Situation in the Hotel, Checks on status of room blocks and discrepancies, Front Desk follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Events in the hotel. Take hand over from the outgoing shift, highlights any cash discrepancy. Takes departure time and secure mode of payment from all guests at the time to arrival. Takes check ins / outs efficiently within require time frame and as per defined standards. Welcomes all guest entering the hotel. Extends fond farewell to all guests on departure. Follows all internal controls guidelines prescribed by the management Up sell higher category of rooms to optimize occupancy and room rate. Records Arrival & Departure register as per local laws at all times. Prepare ‘C’ forms send as per the local laws. Ensure and check all equipments in Front Office Department are in working condition.Qualifications
Degree or diploma in Hotel Management
Additional Information
Minimum 2 year of relevant experience in a similar capacity Good communication and customer contact skills Well-presented and professionally groomed at all times
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