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Guest Service Associate

4 weeks ago

Delhi, Delhi, India PULLMAN Full time
Job Description

As a Guest Service Associate at PULLMAN, you will be responsible for providing exceptional guest services, handling daily reservations, and ensuring a smooth check-in and check-out process. You will also perform all cashier functions, adhering to internal controls guidelines.

Key Responsibilities
  • Provide professional and courteous service to guests, ensuring their needs are met and exceeded.
  • Manage daily reservations, including room assignments and check-in/check-out procedures.
  • Process all transactions accurately and efficiently, adhering to internal controls guidelines.
  • Maintain a clean and organized front desk area, ensuring a positive and welcoming environment for guests.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Fluency in English, with additional languages a plus.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a global hospitality brand.