Spa Guest Services Associate

2 weeks ago


Delhi, Delhi, India AccorHotel Full time
Job Summary

We are seeking a highly skilled and professional Spa Receptionist to join our team at AccorHotel. As a key member of our spa team, you will be responsible for providing exceptional customer service to our guests, managing bookings and reservations, and ensuring the smooth operation of our spa facilities.

Key Responsibilities:

  • Manage bookings and reservations, ensuring efficient execution of daily operations
  • Provide exceptional customer service, greeting and assisting guests with a professional and welcoming demeanor
  • Handle client communications, including phone, email, and in-person inquiries
  • Maintain the reception area, ensuring a clean and welcoming environment for guests
  • Oversee payment processing, transaction management, and cash register operations
  • Collaborate with spa therapists and management to ensure seamless service delivery and guest satisfaction

Requirements:

  • Proven experience in a receptionist or customer service role, preferably in the spa or hospitality industry
  • Strong communication and interpersonal skills, with the ability to engage effectively with guests
  • Proficiency in Microsoft Office Suite and standard office equipment
  • Fluency in English is required; proficiency in additional languages is an asset

Working Conditions:

This role requires extended periods of standing and walking.

Accommodation:

This is a full-time position.

Language: English



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