Spa Guest Experience Manager
3 weeks ago
At AccorHotel, we are committed to delivering exceptional guest experiences, and we are seeking a highly skilled Spa Guest Experience Manager to join our team.
Job Summary:
The Spa Guest Experience Manager will serve as the primary point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. This role demands a high level of professionalism in greeting guests, disseminating information on services and products, and addressing any guest needs or queries.
Main Responsibilities:
- Manage guest bookings and reservations, ensuring seamless execution of daily operations to optimize the overall guest experience.
- Deliver exceptional guest service by greeting and assisting guests with a professional and welcoming demeanor.
- Efficiently manage and coordinate appointment bookings, cancellations, and rescheduling to maximize operational efficiency.
- Handle guest communications via phone, email, and in-person inquiries, providing precise and timely information on services, treatments, and promotions.
- Ensure the reception area is meticulously maintained, contributing to an optimal guest experience.
- Oversee payment processing, transaction management, and cash register operations with accuracy and integrity.
- Collaborate with spa therapists and management to ensure seamless service delivery and guest satisfaction.
- Proactively address and resolve guest concerns or issues, ensuring a positive resolution in line with company standards.
- Monitor inventory levels and coordinate supply orders to ensure the spa is adequately stocked at all times.
- Uphold a professional appearance and demonstrate a strong commitment to delivering exceptional customer service.
- Drive upsell opportunities in the lobby and pool areas.
- Role involves extended periods of standing and walking.
- Has a passion for engaging with guests and brings a unique dynamic personality to the role.
Requirements:
- Proven experience in a receptionist or customer service role, ideally within the spa or hospitality industry.
- Strong communication and interpersonal skills, with the ability to engage effectively with guests.
- Proficiency in Microsoft Office Suite and standard office equipment.
- Fluency in English is required; proficiency in additional languages is an asset.
- Able to work extended periods of time on feet and in a fast-paced environment.
What We Offer:
At AccorHotel, we offer a competitive salary range of $45,000 - $60,000 per year, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
How to Apply:
To apply for this exciting opportunity, please submit your resume and a cover letter to our online application portal. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Estimated Salary: $52,500 per year
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