Hotel Guest Services Manager
4 weeks ago
As a key member of our hotel team, the Concierge Executive will be responsible for delivering exceptional guest experiences by providing personalized assistance and support to our valued guests. This role requires a high level of discretion, attention to detail, and a strong understanding of the local area and its resources.
Key Responsibilities:
• Maintain a high level of knowledge of the local area, including attractions, restaurants, and entertainment options.
• Provide personalized assistance to guests, including making reservations, arranging transportation, and handling special requests.
• Work closely with the Head Concierge to ensure seamless execution of guest requests and maintain a high level of guest satisfaction.
• Supervise and train a team of Bellmen to ensure excellent service standards are maintained.
• Manage the budget and forecast for transportation, ensuring efficient use of resources and minimizing costs.
• Maintain accurate records of guest transport usage and ensure all transport usage is recorded.
Requirements:
• 2+ years of experience in a similar role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and external partners.
• Strong problem-solving skills, with the ability to think critically and make sound judgments in a fast-paced environment.
• Ability to work independently and as part of a team, with a strong focus on delivering exceptional results.
• Proficiency in Microsoft Office and other relevant software applications.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• The chance to work with a leading hospitality brand and make a real difference in the lives of our guests.
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