Hotel Service Representative

3 weeks ago


Delhi, Delhi, India AccorHotel Full time

Key Responsibilities:

As a Guest Service Associate at AccorHotel, you will be responsible for ensuring a seamless guest experience. This includes attending daily briefings, understanding guest levels and room categories, and maintaining areas of responsibility according to standards and procedures.

Key Tasks:

  • Attend daily briefings and take on assigned tasks
  • Understand the difference in guest levels (VIPs) and room categories
  • Clean and maintain areas of responsibility according to standards and procedures
  • Replenish guest supplies and ensure guest requests are promptly attended to
  • Report damage or malfunction in hotel rooms/areas to Supervisor
  • Maintain equipment in a proper state of cleanliness
  • Maintain a section room report as well as a daily productivity report
  • Report lost and found articles to the housekeeping office immediately
  • Handle guest complaints tactfully and report incidents or any other irregularities to Supervisor in a timely manner
  • Report unusual behavior/activities in guest room floors/public areas to Supervisor
  • Record room status in allocated section accurately
  • Carry out valet services when required (e.g. delivery of linen processing laundry orders)

Qualifications:

Degree or diploma in hotel management

Work Arrangement:

Full-time



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