Hotel Service Representative
3 weeks ago
Key Responsibilities:
As a Guest Service Associate at AccorHotel, you will be responsible for ensuring a seamless guest experience. This includes attending daily briefings, understanding guest levels and room categories, and maintaining areas of responsibility according to standards and procedures.
Key Tasks:
- Attend daily briefings and take on assigned tasks
- Understand the difference in guest levels (VIPs) and room categories
- Clean and maintain areas of responsibility according to standards and procedures
- Replenish guest supplies and ensure guest requests are promptly attended to
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness
- Maintain a section room report as well as a daily productivity report
- Report lost and found articles to the housekeeping office immediately
- Handle guest complaints tactfully and report incidents or any other irregularities to Supervisor in a timely manner
- Report unusual behavior/activities in guest room floors/public areas to Supervisor
- Record room status in allocated section accurately
- Carry out valet services when required (e.g. delivery of linen processing laundry orders)
Qualifications:
Degree or diploma in hotel management
Work Arrangement:
Full-time
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